Community Outreach Coordinator – Substance Use Recovery & Warm Handoff (CRSS/CPRS Preferred)

Job Overview
Wellness and Recovery with Maitri, Inc. NFP (WARM) is seeking an Outreach Coordinator to deliver community outreach and warm handoff services under the Illinois RCCA/AHP WARM grant. This role connects individuals with opioid use disorder or polysubstance use disorder to overdose prevention resources, treatment, Medication Assisted Recovery (MAR), and community-based support, with priority given to individuals in housing transition, exiting incarceration, or exiting inpatient treatment. You'll build the healthcare, criminal justice, and housing partnerships that make warm handoffs possible across our 10-county service area.

This is a field-based, individual-contributor role. You will not be providing clinical services, this is peer support, outreach, and care coordination.

What We Offer

• Compensation: $18.00-$23.00 per hour, non-exempt (overtime-eligible)
• Company Vehicle: Provided for field travel, stays at the office when not in use
• Comprehensive Benefits: Health, dental, and vision insurance; 401(k) with 3% employer match; 1 week PTO annually; separate sick days; paid holidays
• Meaningful Work: Direct, hands-on impact on overdose prevention and recovery outcomes across LaSalle County and WARM's broader service area

Key Responsibilities

• Conduct outreach at county jails, hospital emergency departments, inpatient treatment centers, homeless shelters and encampments, housing programs, recovery residences, and law enforcement/probation/parole offices
• Identify and engage individuals in the grant's priority population, including those pending or recently discharged from jail, prison, hospital, or inpatient treatment
• Provide peer support services, including emotional support and practical support adjusting to new housing
• Offer naloxone kits and overdose education to every individual contacted through outreach
• Conduct active, participant-present transfers (warm handoffs) to MAR, mental health, SUD treatment, housing, and recovery-support services
• Arrange or provide transportation and, when appropriate, accompaniment to initial appointments
• Build and maintain partnerships with healthcare, criminal justice, and housing/social service organizations
• Represent WARM at community events and resource fairs, including setting up and staffing WARM's resource table
• Maintain accurate documentation of all outreach, naloxone distribution, warm handoff, and housing activity for grant reporting
• Assist participants with housing search, subsidized housing applications, and Coordinated Entry applications

Qualifications Required

• Valid Illinois driver's license and reliable personal transportation
• Ability to travel locally up to approximately 50% of work time
• Strong relationship-building, verbal, and written communication skills, including comfort with public presentations
• Proficiency in Microsoft Office and standard documentation systems
• Ability to work a flexible schedule, including some evenings
• Ability to lift/move up to 25 pounds and work in varied field settings and weather conditions

Preferred Qualifications

• Active CRSS (Certified Recovery Support Specialist) or CPRS (Certified Peer Recovery Specialist) credential, or actively working toward one
• Personal or professional lived recovery experience
• 2 years' experience in behavioral health, substance use disorder treatment, or related human services
• Knowledge of LaSalle County and WARM's broader 10-county service area
• Working knowledge of HIPAA and 42 CFR Part 2 confidentiality requirements
• Bachelor's degree

Why Join WARM
You'll be on the front line of overdose prevention, connecting people at their most vulnerable moments, exiting jail, exiting treatment, or in housing crisis, to the resources that keep them alive and moving toward recovery. This role has real, measurable community impact, and lived recovery experience is valued as much as a degree.

Schedule

• Full-time, Monday-Friday
• Some evenings required

Apply Now
Ready to make a difference? Submit your application through Indeed or send your resume to Admin@Maitri.team. You can contact us directly at (815) 780-0690.
WARM (Wellness and Recovery with Maitri, Inc. NFP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: From $18.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $23