What are the responsibilities and job description for the Title: IT Service Desk Analyst position at Mainz Brady Group?
Job Title: IT Service Desk Analyst, Onsite Five Days A Week
What You’ll Be Doing:
My client is an industrial manufacturer with over 3,000 people operating in 30 countries. Be the go-to IT expert supporting employees across North America—solving technical issues, improving service desk operations, and driving a seamless, high-quality user experience every day.
Top 3 Technical Skills:
- IT Service Desk / ITIL experience (ticketing systems, SLAs, escalations)
- Microsoft 365 & Windows OS support
- Troubleshooting hardware, software, and business applications (ERP/SaaS)
Salary : $60,000 - $75,000