Founding Business Operations

I'm hiring a founding business operator at Maintouch.

One of the most underrated roles in ambitious early-stage companies is the utility player. Every legendary company had an early operator who became mission-critical by making problems disappear and getting things done. We’re looking for that person at Maintouch

The basics

• Maintouch builds AI agents to automate the trillion-dollar marketing agency industry.
• We've grown insanely fast in the last 9 months (can share numbers privately), and power the growth systems for 60 of the fastest-growing companies in the world.
• Marketing is a series of micro-decisions based on responses to data. Maintouch connects to all your marketing data sources to plan and execute growth strategies like an expert would.
• I (founder) grew up working at my family's marketing agency. We're taking those learnings to automate all that work.
• Lean team of 8. Ex-founders and experts working in person in SoHo, NYC.
  
  

Why join

• You'll own the most mission-critical seat in the company outside the founder's. Customer strategy, post-sale motion, and whatever ops hole is on fire that week.
• The role has the broadest possible surface area. Heavy customer-facing work, strategy, finance, ops, hiring….whatever the company needs, you're the person who makes it happen.
• Direct exposure to our customers (founders and operators at the fastest-growing companies in the world), our board, and our investors.
• You're early enough to shape how we operate, late enough that there's real revenue, real customers, and real signal.
• Get to tell your grandkids you helped build a generation-defining company in the LLM boom.
  
  

What You'll Do

• Embed with customers. Understand their growth strategy deeply, figure out where Maintouch plugs in, and shape what success looks like for them.
• Own the monthly rhythm. Set agents in motion, run check-ins, drive expansion, and own renewal. You're the human customers trust to think alongside them.
• Be the first call when something's off. Close the loop on everything. Nothing falls through the cracks. No customer has to follow up twice.
• Translate what you hear back into product, marketing, and strategy. You'll be closer to customers than anyone on the team.
• Help build the post-sale machine. Document what works, kill what doesn't, turn scrappy founder-led CS into something repeatable.
  
  

What We're Looking For

Think of the smartest, most resourceful, high-energy person you've ever met. Someone who routinely runs through walls. Someone who takes "impossible" as an invitation to prove everyone wrong. Specifically:

• Manages dozens of priorities simultaneously without dropping any of them.
• Learns new domains rapidly and operates in them without needing to be taught.
• Holds an unreasonably high bar for the quality of everything they touch.
• Is this person someone people genuinely want to be around? Need to be personable and charismatic.
• Genuinely curious about AI and what it's doing to marketing. Not technically required, but you get it and get excited about it.
• Comfortable with ambiguity and rapid change. Has thrived inside a high-growth startup before.
• Absolute grinder.
  
  

About The Process

We move fast: screener → behavioral → case study → in-person → offer. Start date ASAP. No remote. No students.

If this sounds exciting, we'd love to chat.