Janitorial/Construction Project Manager

Position Summary:

The Janitorial Project Manager at Maintenance Resources, Inc. (MRI) is a critical leadership position responsible for ensuring exceptional client satisfaction, operational excellence, and successful project execution. Serving as the primary liaison between MRI and its clients, the Project Manager is accountable for delivering services safely, efficiently, on schedule, and in accordance with contract requirements and client expectations.

This role requires strong leadership, effective communication, sound decision-making, and the ability to build lasting client relationships. The Project Manager leads and supports field teams, drives operational performance, resolves challenges proactively, and fosters a culture of accountability, professionalism, and continuous improvement. Success in this position is measured by the ability to consistently exceed customer expectations while maintaining the highest standards of quality, safety, and service.

Duties & Responsibilities:

• Serve as the primary liaison between clients and internal operational teams to ensure successful service delivery and project completion.
• Manage client accounts and foster strong, positive relationships through consistent communication and responsive service.
• Lead and support site supervisors, subcontractors, and cleaning crews to meet operational and project objectives.
• Maintain a proactive approach to identifying solutions and resolving client concerns quickly and professionally.
• Coordinate day-to-day communication and operational activities with Property Management teams.
• Ensure facilities are maintained in a clean, safe, and orderly condition that reflects MRI’s commitment to quality and client satisfaction.
• Train, coach, and evaluate staff on company policies, procedures, safety standards, and performance expectations.
• Anticipate client needs and proactively address concerns before escalation while communicating updates to assigned Regional Managers.
• Manage equipment, inventory, and supply to align with operational budgets and productivity goals.
• Schedule special projects and services while ensuring work orders are completed accurately and on time.
• Conduct regular quality control inspections and oversee implementation of corrective actions as needed.
• Provide professional follow-up communication and reporting to regional manager.
• Develop and maintain weekly work plans and operational reports for leadership review.
• Oversee scheduling, work orders, and staff training initiatives.
• Utilize company software and management tools including MRI QMR, Paycom, Outlook, Excel, and Word.
• Attend scheduled meetings, training sessions, and operational planning discussions with company leadership and Property Management teams.
• Support staffing operations including hiring, onboarding, employee coaching, performance management, and terminations when necessary.
• Manage administrative functions including employee punch monitoring, personnel action forms and attendance tracking.
• Step into operational or supervisory roles as needed to maintain continuity of service and client satisfaction.
• Perform additional duties and special projects as assigned.

Required Qualifications:

• Minimum of two years of management and team leadership experience
• Minimum of two years of facility management or operations experience, including supervising teams and preventative maintenance programs
• Two or more years of direct customer service experience
• Strong interpersonal and professional communication skills
• Ability to build positive client relationships and lead teams effectively
• Professional appearance and positive attitude
• Strong organizational and problem-solving abilities
• Ability to work independently and adapt to fast-paced environments
• Valid driver’s license
• Ability to pass background checks and drug screening
• OSHA 30 certification or ability to obtain certification
• Bilingual Spanish/English preferred

Working Conditions:

• Must be able to lift and carry up to 50 pounds on a regular basis.
• Requires prolonged walking, standing, bending, kneeling, crouching, climbing stairs, and other physical activities associated with inspecting and supporting job sites.
• Must be able to work both indoors and outdoors in varying weather and environmental conditions.
• May be required to perform hands-on operational support, including maintaining shop organization, equipment, inventory closets, and project materials.
• Must be available to work flexible schedules, including early mornings, evenings, nights, weekends, and holidays, as business needs require.

Job Type: Full-time

Pay: $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25