What are the responsibilities and job description for the Product Design Manager position at MaintainX?
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000 customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
We're growing fast and hiring the Design leadership to match.
Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in processing plants, and across distributed facilities. We're looking for a Product Design Manager to lead a team of product designers who make these complex, high-stakes workflows simple, intuitive, and increasingly AI-powered. You'll set creative direction across your team's product areas, grow designers at different stages of their careers, and partner deeply with Product and Engineering to ensure design is shaping outcomes, not just shipping screens. In this role, you'll be close to the work, close to the people, and accountable for both.
What You'll Do
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We're growing fast and hiring the Design leadership to match.
Our users are maintenance technicians, reliability engineers, and operations managers working on factory floors, in processing plants, and across distributed facilities. We're looking for a Product Design Manager to lead a team of product designers who make these complex, high-stakes workflows simple, intuitive, and increasingly AI-powered. You'll set creative direction across your team's product areas, grow designers at different stages of their careers, and partner deeply with Product and Engineering to ensure design is shaping outcomes, not just shipping screens. In this role, you'll be close to the work, close to the people, and accountable for both.
What You'll Do
- Own design quality across your team's product areas for web and mobile. Guide designers through ambiguity, review work with a sharp eye, and ensure what ships is grounded in real user needs and built to a high standard.
- Lead and grow a team of 4-6 product designers. Run 1:1s, drive career growth, deliver clear feedback, and build a team culture where people do their best work. You'll be responsible for hiring, performance, and developing the next generation of design talent at MaintainX.
- Translate product strategy into focused design execution. Help your team understand not just what they're building, but why it matters. Set a clear, directional vision for your team's focus, rooted in customer understanding and business context.
- Partner closely with Product Managers and Engineering leads. Align on priorities, unblock delivery, and advocate for design quality and user needs in every conversation.
- Raise the craft bar. Contribute to design critiques, invest in our design system, and ensure consistency and coherence across the experiences your team touches.
- Lead your team in adopting AI tools and practices to accelerate design work and push the quality and speed of your team's output.
- 6 years of product design experience in B2B SaaS or enterprise platforms. You've shipped complex, multi-surface work and you know what good looks like because you've done it yourself.
- 1–3 years of experience managing product designers. Running 1:1s, giving feedback that changes the work, navigating performance conversations, and helping people grow. You chose management because you're energized by making others better.
- Strong product thinking and craft judgment. You understand customer problems, business tradeoffs, and how to connect design work to strategy. You don't simplify by removing; you simplify by clarifying.
- You build trust through how you show up. Consistent, direct, and accountable. You create clarity for your team, resolve friction with partners early, and lead with enough confidence to make decisions and enough humility to change your mind.
- You care about AI-powered product experiences, both in how your team designs for AI-first workflows and in how they use AI tools to push the quality and speed of their own work.
- An expert level of English, both spoken and written, is required, as the individual will need to lead platform engineering managers across multiple teams, present technical priorities to executive stakeholders, and align with engineering leaders outside Québec on a daily basis.
- Experience with frontline, mobile-first, or offline-capable product design
- Background in industrial, operations, or maintenance-adjacent domains
- Experience contributing to or scaling a design system
- Familiarity with designing for AI-powered workflows and data-rich interfaces
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.