What are the responsibilities and job description for the Manager, Integration Delivery - Professional Services position at MaintainX?
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.
We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
As the Manager of Integrations Delivery you are responsible for leading a team of integration consultants who deliver client-facing integration services and solutions. You will coordinate with cross-functional teams, and ensure a smooth transition from sales to implementation of integrations while maintaining high levels of client satisfaction. You will focus on team development, project oversight, and the continuous improvement of integration delivery standards—driving both operational excellence and client satisfaction across all engagements.
What You’ll Do
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
As the Manager of Integrations Delivery you are responsible for leading a team of integration consultants who deliver client-facing integration services and solutions. You will coordinate with cross-functional teams, and ensure a smooth transition from sales to implementation of integrations while maintaining high levels of client satisfaction. You will focus on team development, project oversight, and the continuous improvement of integration delivery standards—driving both operational excellence and client satisfaction across all engagements.
What You’ll Do
- Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
- Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
- Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
- Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
- Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
- Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
- Conduct regular performance reviews, set goals, and support career development for integration consultants.
- Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
- Support quality assurance and post-implementation reviews to identify opportunities for improvement.
- Drive continuous improvement and an innovative mindset with the team for tools and processes finding efficiencies and ways to automate.
- Bachelor’s degree in Engineering or a related field.
- 5 years of experience in professional services, consulting, or systems integration delivery. 2 years of experience managing or leading a team of consultants.
- Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is strongly preferred. Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
- Strong leadership and people management skills, with a track record of developing high-performing teams.
- Excellent communication and client relationship management abilities.
- Solid understanding of professional services delivery models and metrics (e.g., utilization, billable hours, CSAT).
- Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
- Comfortable in a fast-paced, client-facing environment with shifting priorities.
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.