What are the responsibilities and job description for the Integrations Consultant position at MaintainX?
MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.
We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation. Your responsibilities include project management, technical expertise, and client relationship management to ensure client satisfaction and project success.
What You’ll Do
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.
The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation. Your responsibilities include project management, technical expertise, and client relationship management to ensure client satisfaction and project success.
What You’ll Do
- Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
- Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
- Assess client systems and requirements to design effective integration solutions
- Troubleshoot technical issues and provide solutions during the integration process.
- Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
- Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
- Serve as the primary point of contact for clients during integration projects.
- Maintain strong client relationships by providing exceptional service and support.
- Train client personnel on how to use integrated systems effectively.
- Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
- Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
- Work closely with third-party solution integrators to communicate client requirements and manage integration projects.
- Knowledge of and ability to speak effectively to Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.
- Experience in technical consulting. This may include, but is not limited to, prior roles in solutions architecture, sales engineering, product management, or software development.
- An ability to understand how to organize and consolidate customers’ data in various formats and from various source applications.
- Excellent project management skills and the ability to lead cross-functional teams.
- Proficiency in programming languages (JavaScript), APIs, and data transformation.
- Ability to translate business requirements into technical solutions.
- Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
- Critical thinking mindset and scrappy enough to think on your feet for customers.
- Excellent written, verbal and client-facing communication skills.
- Experience with Integration Tools such as Workato, Boomi, Tray.io and/or Zapier.
- Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field.
- Experience with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, and other 3rd party integrations.
- Experience in the manufacturing industry.
- Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies.
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.