What are the responsibilities and job description for the Greeter position at MainStreet Family Care?
Patient Greeter – Fayetteville, NC
Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.
You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.
Responsibilities:
•
Welcome patients and create a friendly, positive first impression
•
Greet patients as they arrive and help direct them through the check-in process
•
Assist patients with questions about the self-service check-in and registration kiosk
•
Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
•
Help patients understand what information is needed to complete registration
•
Ensure patients know what to expect during the check-in process without completing registration on their behalf
•
Maintain a clean, organized, and welcoming front-of-clinic environment
•
Communicate with the clinical team when patients need additional assistance
•
Help maintain a smooth and efficient patient flow within the clinic
•
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities
•
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume
•
Perform other duties as assigned
Clinic Hours of Operation:
•
MainStreet:
•
Monday – Friday: 8:00 a.m. – 8:00 p.m.
•
Saturday and Sunday: 9:00 a.m. – 9:00 p.m.
Rotating Schedule:
Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14-day period.
MS/KS CLINICS
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
WEEK 1
On
On
Off
Off
On
On
On
WEEK 2
Off
Off
On
On
Off
Off
Off
Qualifications:
•
High school diploma or equivalent
•
Friendly, approachable, and patient-focused personality
•
Excellent written and verbal communication skills
•
Comfortable working with people of all ages and backgrounds
•
Comfortable learning and assisting with technology, including self-service kiosks
•
Basic computer skills, including experience with Microsoft Office
•
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process
•
Prior healthcare or customer service experience is beneficial, but not required
•
Willingness to complete Medical Assistant cross-training
Compensation and Benefits:
•
Position begins at $15/hr.
•
Health, dental, and vision benefits
•
Supplemental insurance
•
401K
•
Paid time off
MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER
Pre-employment background checks and drug screenings are required.
Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you’ll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process.
You won’t be checking patients in for them — instead, you’ll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed.
Responsibilities:
•
Welcome patients and create a friendly, positive first impression
•
Greet patients as they arrive and help direct them through the check-in process
•
Assist patients with questions about the self-service check-in and registration kiosk
•
Provide guidance and troubleshooting when patients have difficulty navigating the kiosk
•
Help patients understand what information is needed to complete registration
•
Ensure patients know what to expect during the check-in process without completing registration on their behalf
•
Maintain a clean, organized, and welcoming front-of-clinic environment
•
Communicate with the clinical team when patients need additional assistance
•
Help maintain a smooth and efficient patient flow within the clinic
•
Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities
•
Assist with Medical Assistant duties when needed based on clinic staffing and patient volume
•
Perform other duties as assigned
Clinic Hours of Operation:
•
MainStreet:
•
Monday – Friday: 8:00 a.m. – 8:00 p.m.
•
Saturday and Sunday: 9:00 a.m. – 9:00 p.m.
Rotating Schedule:
Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14-day period.
MS/KS CLINICS
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
WEEK 1
On
On
Off
Off
On
On
On
WEEK 2
Off
Off
On
On
Off
Off
Off
Qualifications:
•
High school diploma or equivalent
•
Friendly, approachable, and patient-focused personality
•
Excellent written and verbal communication skills
•
Comfortable working with people of all ages and backgrounds
•
Comfortable learning and assisting with technology, including self-service kiosks
•
Basic computer skills, including experience with Microsoft Office
•
Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process
•
Prior healthcare or customer service experience is beneficial, but not required
•
Willingness to complete Medical Assistant cross-training
Compensation and Benefits:
•
Position begins at $15/hr.
•
Health, dental, and vision benefits
•
Supplemental insurance
•
401K
•
Paid time off
MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER
Pre-employment background checks and drug screenings are required.