Hotel Front Desk Associate

Front Desk Representative

• Oversee the daily operations of the front desk, ensuring smooth and efficient workflow
• Responsible team member of front desk staff, providing guidance and support as needed
• Adhere to front desk job duties, policies, and procedures
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Maintain a clean and organized front desk area
• Monitor and maintain inventory of office supplies and equipment
• Assist with administrative tasks such as data entry, filing, and record-keeping
• Complete Franchise Company training as required
• Remove linen, terry from check-out rooms and ensure clean linens for housekeeping team
• Inspect rooms marked clean by the housekeeping department on a day-to-day basis
• Supervise housekeeping staff to ensure tasks are assigned appropriately to ensure the rooms and common areas are cleaned adequately
• Assist the manager in maintaining linen, terry, cleaning supply inventory

Requirements:

• Previous experience in housekeeping management or custodial work preferred
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• Exceptional customer service skills with a friendly and approachable demeanor
• Proficient in computer systems and software such as Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Education:

• About 5 years of experience in hospitality or guest services
• Associate / Bachelors in Hospitality Management or equivalent

Job Types: Full-time, Part-time, Temporary

Expected hours: 32 – 40 per week

Work Location: In person