What are the responsibilities and job description for the Customer Service Representative position at Mainstar TR?
Description
Mainstar Trust, located in Onaga, KS offers custodial services for self-directed retirement accounts and we are currently seeking detail orientated and self-motivated candidates to join our growing Customer Service team. This is a full time position with the ability to work a hybrid schedule upon the successful completion of new hire training.
Essential Duties/Responsibilities to be performed with or without accommodation:
- Assists accountholders and representatives via the telephone
- Inputs new accounts and ongoing maintenance to the account
- Utilizes database and Trust Accounting system to process transactions and retrieve information
- Regular attendance is a requirement of this job
Requirements
- Must have high school diploma/GED
- One year of related work experience is preferred
Knowledge, Skills, Abilities required to perform essential functions:
- Data entry
- Able to multi-task
- Attention to detail
- Excellent communication skills
- Enjoy talking on the telephone with customers
- Able to effectively work in a team environment
Work Environment and Physical Demands required to perform essential functions:
- Moderate noise (business office with computers, phone, printers, light traffic)
- Ability to sit at a computer for an extended period of time
- Regularly required to sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard and telephone
- Specific vision abilities include close vision requirements due to computer work
Preferred Qualifications:
- IRA knowledge is helpful, but we will train the right person
Mainstar Trust Is an Equal Opportunity Employer