What are the responsibilities and job description for the Food & Beverage Supervisor position at Mainsail Lodging & Development?
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The Multi-Outlet Food & Beverage Supervisor will be responsible for delivering exceptional service to all guests, developing and maintaining a strong team environment. Responsible for supporting the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound Convention Center & Amphitheater.
Position: Food & Beverage Supervisor, Multi-Outlet
Location: Fort Myers, FL
Reports to: Director of Restaurants, Outlet Assistant General Manager(s)
Status: Non-Exempt
Essential Functions
Education & Experience
Benefits
The Multi-Outlet Food & Beverage Supervisor will be responsible for delivering exceptional service to all guests, developing and maintaining a strong team environment. Responsible for supporting the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound Convention Center & Amphitheater.
Position: Food & Beverage Supervisor, Multi-Outlet
Location: Fort Myers, FL
Reports to: Director of Restaurants, Outlet Assistant General Manager(s)
Status: Non-Exempt
Essential Functions
- Responsible for daily function of the hotel operations to include Dean Street Coffee & Retail, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Bar & Grill, Caloosa Sound Convention Center/ Amphitheatre, and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
- Ensure that scheduled functions are complete and are set up accurately
- Assist in maintaining a motivated, interactive positive team
- Assist with onboarding and training staff
- Maintain professionalism with team members, managers and guests.
- Open and close shift in accordance with the manager’s checklist
- Greet guests, initiate conversations with guests and solicit feedback from guests.
- Handle daily scheduling of team members and adjust when necessary
- Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
- Solve team member issues such as call outs or any other daily issue that should arise with team members
- Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
- Stay on the floor the entire meal period
- Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
- Ensure daily side work has been completed prior to staff leaving
- Ensure team is in proper uniform/approved attire
- Attempt to limit problems and liability related to customers' drinking by following TIPS practices
- Ensure team members are aware of all applicable laws regarding alcoholic beverages
- Monitor and maintain tables
- Rotate stations fairly
- Demonstrate positive communication with team
- Maintain fair and consistent coaching and counseling
- Attend meetings as necessary
- Communicate and maintain positive inter-departmental relations
- Check identification of customers in order to verify age requirements for purchase of alcohol
- Communicate with managers and next shift any issues
- Perform other duties as management requests to service our guests
Education & Experience
- High School diploma or higher
- Previous Hospitality Food & Beverage experience required
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology e.g. tablets, iPads
- Experience with Micros POS preferred or similar software preferred
- Experience with OpenTable restaurant management software or similar reservation management software preferred
- Experience with Microsoft Suite of products, with emphasis on Outlook (Email), Word, and Excel, or similar software
- Ability to sit or stand for extended periods of time
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the office, the hotel, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Benefits
- Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Part-time Associate Benefits
- All above-listed benefits except for Medical Insurance and Holiday Pay