What are the responsibilities and job description for the Customer Relations & Success Specialist position at Mains'l?
Mains’l Solutions is seeking a Customer Relations & Success Specialist to join our team to serve as a trusted partner to our agency clients, guiding them through a seamless onboarding and implementation experience. This role combines customer relationship management, problem-solving, and technical coordination to understand client business needs and deliver effective system solutions. From initial implementation through go-live and ongoing support, the Implementation Specialist is committed to ensuring a positive customer experience, successful adoption, and long-term client satisfaction.
What you’ll do (Job Duties)
Wage: $65,000-$91,000/year
Why Mains’l?
Mains’l is a company that stands by its commitments, and this is reflected in the numerous awards we’ve earned based on feedback from our team. The Mains’l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past four years in a row.
Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.
Summary of Available Benefits:
What you’ll do (Job Duties)
- Partner with agency clients to understand business needs, recommend system solutions, and provide exceptional support throughout the implementation and post-go-live activities.
- Analyze, troubleshoot, and document software issues and enhancement requests, coordinating with IT teams to ensure timely resolution and clear communication of updates and priorities.
- Configure, test, and validate SaaS and FMS software enhancements, bug fixes, and deployments to ensure system functionality and alignment with customer requirements.
- Facilitate client and internal meetings, provide project updates and meeting documentation, and create clear acceptance criteria and task requirements for development teams.
- Serve as a subject matter expert on agency and state-specific business rules while maintaining current knowledge of product updates, enhancements, and implementation best practices.
- Bachelor’s degree, preferred
- 3-5 years of experience in customer service, specifically in implementing technical systems and training end-users during and after implementation
- Detail oriented
- Skilled at and dedicated to developing others
- Excellent verbal and written communication skills
- Experience using database technology
- Experience in various software
Wage: $65,000-$91,000/year
Why Mains’l?
Mains’l is a company that stands by its commitments, and this is reflected in the numerous awards we’ve earned based on feedback from our team. The Mains’l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past four years in a row.
Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.
Summary of Available Benefits:
- Paid (on-the-job) training
- Education Assistance – up to $2,000 per year
- 401(k) and matching
- Sick time
- Paid Time Off
- Health Insurance – including dental and vision
- Life Insurance
- Health Savings Account
- Opportunities for growth and advancement
Salary : $65,000 - $91,000