Accounts Receivable Specialist (on-site)

Why Join Mainely Tubs?

At Mainely Tubs, we believe our people are our greatest asset. We foster a collaborative, supportive culture where employees are empowered to grow professionally while making a meaningful contribution to our customers' experience. As an Accounts Receivable Associate, you'll play a vital role in maintaining the financial health of the organization while partnering with teams across the business to deliver outstanding service.

Position Summary

Mainely Tubs is seeking a detail-oriented, organized, and customer-focused Accounts Receivable Specialist to join our Finance team. This role is responsible for ensuring the timely and accurate processing of customer payments, maintaining accurate financial records, and supporting the company's cash flow through effective accounts receivable management.

The ideal candidate is analytical, highly organized, and enjoys solving problems. They possess strong communication skills and work collaboratively with customers and internal departments to resolve billing issues, maintain accurate account information, and ensure timely collections while providing exceptional customer service.

Essential Responsibilities

• Process, verify, and post customer payments accurately and in a timely manner.
• Prepare, review, and distribute customer invoices and account statements.
• Monitor accounts receivable aging and proactively follow up on outstanding balances.
• Document collection activity, customer commitments, disputes, and follow-up actions in the appropriate system.
• Research, investigate, and resolve billing discrepancies, payment issues, and account questions.
• Verifying customer account record accuracy whenever communicating with customers.
• Record financial transactions and ensure all accounts receivable documentation is complete and properly maintained.
• Collaborate with Sales, Service, Delivery, and other internal departments to resolve customer account issues and ensure billing accuracy.
• Contact customers professionally regarding outstanding balances, payment arrangements, and account inquiries.
• Generate accounts receivable reports, aging reports, and other financial information for management.
• Maintain confidentiality of customer and financial information.
• Support month-end and year-end closing activities as needed.
• Assist with special projects and perform other accounting or administrative duties as assigned.
• Cross-training with other members of the accounting department to support each other’s roles, i.e. service billing, A/P, etc.
• Continuously seek opportunities to improve processes, increase efficiency, and enhance customer service.

Qualifications

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.
• 3–5 years of accounts receivable, bookkeeping, or general accounting experience preferred.
• Experience with accounting software and Microsoft Office Suite, particularly Excel. Experience with NetSuite a plus.
• Strong mathematical aptitude and analytical skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Excellent verbal and written communication skills.
• Ability to research, analyze, and resolve discrepancies independently.
• Professional, customer-focused approach when communicating with customers and coworkers.
• Ability to maintain confidentiality and exercise sound judgment.
• Self-motivated with the ability to work independently while contributing positively to a collaborative team environment.

Preferred Competencies

• Ability to communicate effectively in person, by phone, and through electronic communication.
• Strong problem-solving and critical thinking skills.
• High level of integrity and accountability.
• Excellent follow-through and attention to deadlines.
• Positive attitude with a willingness to learn and adapt.
• Ability to build and maintain productive working relationships across departments.
• Commitment to providing exceptional internal and external customer service.

**Schedule/hours: Monday thru Friday/8:30 am to 5:00 pm (includes 30-minute lunch break)