Lead Field Service Rep

We have an opening in our Field Service department for a Lead Field Service Rep. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

Job Description

The Lead Field Services Rep is responsible for providing excellent customer service by successfully scheduling and leading the activities of the Field Service Team in our smaller systems. Responsibilities vary by system, but may include overseeing or directly performing operation and maintenance functions on the Company’s distribution assets including, but not limited to, water mains, services, hydrants and water meters. In addition, they will be responsible for either overseeing, or performing emergency repair work, responding to water quality complaints or other customer service functions and assisting with community and contractual relationships.

• Leads activities of assigned Field Service Representatives including, scheduling, coordinating resources, and monitoring performance to establish and meet Company and Region Field Service initiatives and goals. Partners with the Superintendent, Chief Plant Operator and Lead Field Service, Construction to effectively manage the team.
  
• Effectively communicates with the team and leadership to ensure team members are demonstrating Company values and their work is contributing to Company goals. The Lead will also be responsible for training and development of team members to ensure the team has the skills required to perform the work.
  
• Performs all administrative functions required to successfully perform the role, including but not limited to work order creation and closure, keeping operations and maintenance records current in the system, generating monthly production reports, approving invoices and purchasing orders, and other computer based tasks.
  
• Either directly or by leading the work of others, repairs below ground assets, including mains, services, and other assets.
  
• Either directly, or by directing the work of others, maintains the distribution system assets, including flushing mains, hydrant maintenance, service box repairs, meter service and other system upkeep as needed or required.
  
• Either directly or through coordinating the work of others, installs assets, including mains, hydrants, services, and meters.
  
• Works directly with customers, as well as state and local town officials, as needed, to proactively coordinate all construction and maintenance related activities to establish a positive rapport with local communities.
  
• Works directly with contractors to coordinate activities while ensuring compliance to the Company standards. This includes ensuring safety, water quality and customer satisfaction requirements are met. Oversee linebacker work within the region.
  
• Leads or directly maintains Company facilities, including snow plowing, tree work, road repair, and dam maintenance.
  
• The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
  
• Performs other duties or special projects as required or as assigned.
• Grounds keeping at company facilities and over mains, services and other areas.
• Secure Training Contact Hours as needed to maintain required Treatment and Distribution Licenses.

• High School Diploma required
• Commercial Driver’s License, CDL A required
• Water Distribution II certification required
• Water Treatment II certification required
• Must have high proficiency in Water quality
• Must have high proficiency in Hydraulic Modeling and Design
• Must have high proficiency in Respirator use
• Must have high proficiency in computer skills
• Must have great communication skills
• Must have high proficiency in analytical analysis and problem solving

Compensation Type

Hourly Wage

Compensation Range

Grade 6 - Hourly

$ 33.08 - 52.93

Primary Work Location

93 Industrial Park Rd
Saco, Maine, 04072
United States

Work Environment and Physical Demands Code

O - Outdoor

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.