Inside Sales Manager

Description

We’re seeking a dynamic Inside Sales Manager to lead our high-performing Inbound and Outbound Sales teams within the Advertising Department. In this role, you'll be responsible for driving revenue growth, developing sales talent, and optimizing sales processes across both teams. You’ll work closely with leadership to develop strategic initiatives, manage day-to-day operations, and ensure top-tier customer service for our clients across southern Maine and beyond.

Key Responsibilities:

• Lead and manage a team of Inbound and Outbound Sales Professionals.
• Set and monitor monthly, quarterly, and annual sales targets for all team members.
• Coach, motivate, and develop the sales team to consistently achieve and exceed goals.
• Collaborate with the Outside Advertising Sales Director to assign accounts and leads strategically.
• Resolve system issues, manage billing accuracy, process credits, and support payment dispute resolutions.
• Design and implement sales initiatives, promotions, and special offers.
• Provide ongoing feedback, recognition, and performance coaching.

What You Bring:

• Leadership Experience: 3 years in a sales management role, preferably with experience in both digital and print advertising.
• Tech-Savvy: Proficiency with Microsoft Office, Google Workspace, CRM platforms, and order entry systems.
• Results-Oriented: A track record of hitting and exceeding sales targets.
• Strong Communicator: Able to clearly convey expectations and provide constructive feedback.
• Organized & Detail-Oriented: Excellent time management and project execution skills.
• Collaborative: A team player who works well across departments to achieve shared goals.

Preferred Qualifications:

• Bachelor's degree required.
• Previous experience in a call center or high-volume sales environment.
• Familiarity with public notices, legal ads, or obituary sales is a plus.

Supervisory Responsibilities:

You will directly manage the Classified Sales Department, including:

• Setting individual and team goals.
• Conducting performance reviews and providing consistent feedback.
• Defining roles and responsibilities clearly.
• Coaching team members to meet deadlines and deliver results.

We offer:

• Full Benefits Package including medical, dental and vision, life, long-term and short-term disability insurance
• 401K plan with company match. 
• Generous paid time-off and parental leave. 
• Employee Assistance Program (EAP) for personal and professional support. 

We are an equal opportunity employer.

Qualifications