What are the responsibilities and job description for the Circulation Operations Supervisor position at Maine Trust for Local News?
The Maine Trust for Local News is seeking a Circulation Operations Supervisor. This position plays a critical role in supporting the nightly circulation operations to ensure timely, accurate, and high-quality newspaper delivery. This position oversees field logistics, provides direct supervision to field staff, and works closely with independent contractors to maintain consistent and efficient service. The successful candidate will be detail-oriented, a strong communicator, and capable of leading under pressure in a deadline-driven environment.
Key Responsibilities
- Nightside Operations Support
Assists in managing nightly workflows to ensure timely newspaper distribution.
- Independent Contractor Management
Recruits, contracts, and trains delivery contractors while ensuring compliance with service agreements.
- Contract Compliance Communication
Maintains regular communication with contractors to uphold contract terms and service quality standards.
- Field Supervision
Leads and supports Field Service Representatives to ensure smooth operations and quick issue resolution.
- Recruitment and Retention Programs
Collaborates with the Home Delivery Manager to support contractor recruitment and retention initiatives.
- Route Delivery Coverage
Provides direct delivery coverage for open or uncontracted routes to maintain service continuity.
- Dispatch Support
Assists in dispatch operations to ensure accurate routing and effective communication.
- Team Leadership
Fosters a team-oriented culture focused on motivation, accountability, and shared goals.
- Customer & Contractor Communication
Ensures timely and professional communication to support high customer satisfaction and contractor relations.
- Administrative Support
Provides general administrative assistance to the Home Delivery Manager as needed.
- Reporting & Documentation
Accurately completes required documentation, logs, and reports within set deadlines.
- Other Duties as Assigned
Performs additional tasks as needed in support of circulation and company objectives.
Qualifications
- Strong organizational and problem-solving skills
- Excellent verbal and written communication abilities
- Capable of working independently in a fast-paced, deadline-driven environment
- Proficiency in Google Suite (preferred)
- Valid driver's license and reliable transportation required
Work Environment & Physical Demands
- Must be available for early morning/overnight shifts, including weekends and holidays
- Regular driving and outdoor work in various weather conditions
- Must be able to lift up to 50 lbs., stand or drive for extended periods, and perform repetitive tasks
About Us
The Maine Trust for Local News is the largest independent news and media network in the state, delivering essential coverage through digital platforms and print publications. Our network includes four daily newspapers and sixteen hyper-local weekly publications, all dedicated to informing and engaging Maine communities.
As a subsidiary of the National Trust for Local News, METLN is part of a nationwide effort to sustain and grow local journalism. This role presents a unique opportunity to contribute to that mission while making a lasting impact on local communities.
The National Trust for Local News is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, gender, age, disability, or any other protected category.
We offer:
- Full Benefits Package including medical, dental and vision, life, long-term and short-term disability insurance
- 401K plan with company match.
- Generous paid time-off and parental leave.
- Employee Assistance Program (EAP) for personal and professional support.