Training & Quality Control Specialist

Are you passionate about helping others learn, grow, and succeed? Join a collaborative, supportive team where your expertise in training, communication, and quality improvement will have a direct impact on how work is performed across the department.

What You’ll Do

In this dynamic role, you’ll design, coordinate, and deliver training that equips employees with the knowledge and tools they need to excel. You’ll work closely with department leadership and internal partners to ensure training content is accurate, relevant, and delivered in the most effective way for your audience.

To keep training practical and meaningful, you’ll stay closely connected to the day-to-day work of the division—periodically performing related tasks to maintain firsthand knowledge and credibility.

You’ll also play a key role in quality control efforts, evaluating outcomes, identifying opportunities for improvement, and refining training to ensure it drives measurable results.

Key Responsibilities

• Develop and deliver engaging training in a variety of formats
• Collaborate with leadership and stakeholders to ensure content accuracy and relevance
• Maintain working knowledge of division operations by performing related tasks
• Evaluate training effectiveness and support quality control initiatives
• Continuously improve materials and methods to achieve desired outcomes

What Helps You Succeed

• Strong presentation and public speaking skills
• Ability to translate complex work processes into clear, practical training
• Comfort working with technology and learning tools
• Analytical mindset to evaluate outcomes and improve results
• Collaborative approach and attention to detail

Minimum qualifications: 

• Associates degree in a relevant field with at least five (5) years of progressive experience; –OR– any equivalent combination of relevant education and experience.
• At least five (5) years of experience in a supervisory or leadership role
• Experience creating a supportive and inclusive atmosphere that encourages learning and growth
• Demonstrated understanding of learning styles and how they can be applied to training
• delivery and/or design
• Proficient in MS Office suite
• Ability to travel within the state; valid driver’s license and maintenance of a good driving record.

• Preferred Qualifications: 

  • Five (5) years of experience as a subject matter expert
  • Bachelor’s degree
  • Experience designing, developing, and delivering training tailored to adult learners with diverse learning styles
  • Experience building and developing teams
  • Experience managing teams through formal change or project management principals

Salary: Begins at $67,787 if annualized with excellent benefits.

Benefits: We offer an outstanding benefit package including: 13 Paid Holidays, Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave. Hybrid schedule available after probationary period.