Patient Care Coordinator (PCC)

Job Description

Seeking a sales superstar to join our boutique multi-physician cosmetic surgery practice as a Patient Care Coordinator (PCC) in our Portland, Maine location. The PCC is one of the most vital roles in our office, so we need a consummate professional with a can-do attitude who is willing to work hands-on, doing "whatever it takes" to get the job done. The new team member will be focused on delivering excellent care while contributing to the growth of our business. You must excel at building relationships in a high-energy environment with a positive attitude and friendly demeanor. We are looking for someone who will be comfortable working with a tenured team that works hard but has a great time together too!

The Patient Care Coordinator is responsible for:

• Sales-educating patients in person and via phone on services and products using a consultative sales approach, laying out highly customized treatment plans to help patients look and feel their best
• Assist patients in making confident decisions to undergo surgical and non-surgical procedures
• Following up with previous patients (50-100 patients) daily to continue to cultivate a relationship with them and renew their interest in a potential partnership with MPS.
• Comb through the current database to find and follow up with under-contacted people regularly, five days a week by phone, in person, and via text and email, and be lightning quick on a computer.
• Function as primary liaison between patients, staff, and physicians.
• Organization, timely task completion, and a desire to get things done.
• Positivity!
• Whatever it takes within ethical bounds to achieve growth as a practice and to keep patients happy.
• NOTE: THIS IS A SALES ROLE WITH SOME ADMIN DUTIES. NOT AN ADMIN POSITION.

Job Requirements

• 2 years of experience in a similar position with demonstrated competency in sales
• Ability to present pricing ranging from 10k-100k with confidence and belief in the value
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive relationships with a variety of personalities, patients, staff, and physicians.
• Proficient PC skills with exposure to electronic medical records systems. Lightening-fast typing ability
• Ability to work in a very fast-paced environment
• Ability to work flexible hours typically M-F, anywhere from 8am-6pm
• Must be a self-starter and highly motivated
• Excellent follow-up and organization skills
• Professionalism in presentation and attitude, honesty, and excellent work ethic
• Ability to Adapt and learn new systems, positive growth-minded attitude

A little about us:

We are a boutique multi-physician plastic surgery practice with three AAAASF-certified, onsite Operating Rooms and a dynamic multi-provider medical spa. We focus on bringing out the beauty within and consistent, natural, but impressive results. We offer a full benefits package for full-time employees that includes a strong company culture, PTO, paid holidays, a matching 401 (k), company-paid training, a variety of insurance benefits, including Health, Dental, and Vision coverage, as well as on-the-job perks, including complimentary services and discounts for friends/family. Our office is very fast-paced, customer-oriented, and every day will offer learning opportunities. Our patients seek us out as we are the best, and the best is who we are looking to hire!

Job Type: Full-time

Pay: $50,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you available Monday through Friday between the hours of 8 am - 6pm?
• How many years of direct consultative sales experience do you have?

Work Location: In person

Salary : $50,000 - $125,000