Customer Service Representative

What does Maine Oxy do? We’re more than propane! Maine Oxy is on a life-saving mission to provide high-quality specialty gases that already make a daily impact on your life! We’re the provider of oxygen for our local veterinary and medical offices, we’re the provider of carbon dioxide for our local breweries, we’re the provider of helium for everyone’s birthday parties, and we’re the provider of acetylene for our local welders and metal fabricators.

All 300 of us at Maine Oxy are genuinely kind individuals who get to experience true collaboration. We rely on integrity from each other, and we work in peace because of our inclusive safety program. The work is challenging (for valid reasons) and rewarding; and, the science of it is really cool!

Ready to be part of a place where your contributions directly impact lives? If you’re confident about your skills and abilities and want to make a real difference in your community, we’d love to welcome you to our team!

Position Summary

The Customer Service Representative is responsible for interacting with customers over the phone both locally and for remote locations in the region, supporting sales, order entry, master file maintenance, and problem resolution. They will also conduct product research with vendors and coordinate with other departments, including field sales. The ideal candidate will demonstrate a willingness to pursue additional job responsibilities within sales and operations!  

Essential Duties and Responsibilities:

• Answering and responding to incoming telephone and email inquiries from our customers, including vendor purchase order inquiries
• Expediting Maine Oxy purchase orders and inventory/stock requests
• Collecting payments, and reporting to daily Paperwork Reports
• Greeting guests and visitors to direct them to the right operational channels
• Data entry and maintenance to include customer orders, customer contract pricing, and credit memorandums
• Setting up and maintaining new Cash on Delivery customer accounts
• Serving as point of contact for store personnel to obtain release codes
• Assisting with wholesale accounts, orders, and billing
• Researching products with vendors, including price and availability.
• Noticing, anticipating, and resolving conflicts and areas of opportunity or improvement related to the order delivery cycle
• Ensuring customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled, providing follow-up as necessary
• Interfacing with sales, customers, branches, and other operating areas to provide timely and accurate communication regarding capabilities, delivery, and various other operating requirements
• Performing a variety of other customer service-related duties including but not limited to research and review of customer account balances, invoices, and leases; interaction with other departments to coordinate deliveries and customer satisfaction, sales, and sales support
• All other duties as assigned

The Perks

• Paid holidays plus two floating/flexible holidays
• Choice of Medical, Dental, Vision, Life Insurance & Long-Term Disability insurance 
• Company paid Short Term Disability
• New hires start with an annual Paid Time Off accrual of up to 120 hours per year, with up to 40 hours that carry over
• 401K with a 50% match up to 6%
• Six weeks of paid parental leave

Maine Oxy is an Equal Opportunity Employer

Knowledge, Skills, and Abilities:

• Good organizational and analytical skills
• Knowledge of all order entry, data research, and other computer skills necessary to service customers
• Ability to communicate effectively with staff, management, customers, and vendors
• Strong interpersonal skills, ability to handle conflict, and collaborate within a team environment
• Ability to handle multiple tasks and prioritize workload
• Strong computer skills and knowledge of Microsoft Office applications

​​​​​​​ Education and Experience:

• High School Diploma or equivalent required
• An associate degree in marketing or a business-related field preferred
• A minimum of two years of call center customer service or inside sales experience preferred
• Experience using an automated order entry/inventory system
• Computer experience or basic knowledge of computer order entry system​​​​​​​

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Can read and speak the English language sufficiently to converse with the general public, respond to inquiries, and make entries on reports and records
• While performing the duties of this job, the employee is regularly required to see, speak and hear
• Frequent sitting and walking, using hands and fingers to maneuver and handle, feel, or reach
• Reaching with hands and arms
• May stoop, kneel, or crouch to finger, handle, or feel; reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to lift 25-75lbs, and occasionally lift 76lbs to 100lbs

Comments:

These responsibilities are not intended to be all-inclusive; and, this position may also be asked to perform other duties as assigned by management. Maine Oxy-Acetylene Supply Company reserves the right to revise or change any of the above responsibilities.

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Salary : $44,000 - $50,000