What are the responsibilities and job description for the Collections Specialist position at Maine Oxy?
Location: Auburn, ME or Jacksonville, FL
Help Build Strong Customer Relationships While Keeping Business Moving
At Maine Oxy, we've been serving customers for generations as a trusted, family-owned supplier of industrial, medical, and specialty gases, welding equipment, and related services. Our success is built on strong customer relationships and employees who take pride in doing quality work.
We're looking for a Collections Specialist to join our Accounts Receivable team. In this role, you'll manage a portfolio of customer accounts, communicate with customers to resolve outstanding balances, and play an important role in supporting the company's financial health while delivering exceptional customer service.
If you're organized, detail-oriented, and enjoy solving problems through professional communication, we'd like to hear from you.
What You'll Do
As a Collections Specialist, you'll:
- Manage a portfolio of past-due customer accounts.
- Contact customers by phone, email, and written correspondence regarding outstanding invoices.
- Negotiate payment arrangements while maintaining positive customer relationships.
- Process and apply customer payments accurately.
- Investigate payment discrepancies and billing issues.
- Maintain detailed collection notes and account documentation.
- Escalate delinquent accounts when appropriate.
- Assist with month-end Accounts Receivable activities and aging reviews.
- Work collaboratively with internal departments to resolve customer concerns.
Qualifications:
What We're Looking For
- High school diploma or equivalent required. Associate degree in Accounting, Business, or a related field preferred.
- Two or more years of business-to-business collections experience preferred.
- Experience negotiating payment arrangements with commercial and individual customers.
- Proficiency with Microsoft Excel and ERP/accounting software.
- Ability to analyze account history and resolve billing or payment discrepancies.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities while maintaining professionalism and accuracy.
Why Join Maine Oxy?
When you join Maine Oxy, you become part of a company that values teamwork, integrity, and long-term relationships with both customers and employees.
We offer:
- Pay of $19.00 to $23.00 per hour, depending on experience and qualifications
- Medical, dental, and vision insurance
- Company-paid life insurance
- 401(k) with company match
- Paid Time Off beginning in your first year
- Paid holidays
- Employee Assistance Program
- Opportunities for professional growth and advancement
- A collaborative, family-owned work environment focused on long-term success
Success in This Role
You'll thrive in this position if you enjoy building relationships, communicating with confidence, and staying organized in a fast-paced environment. Successful Collections Specialists help reduce outstanding receivables, maintain accurate account records, and deliver excellent customer service while supporting the financial success of the company.
If you're looking for an opportunity to build your career with a stable, growing organization where your work has a direct impact, we'd love to hear from you.
Apply today and join the team at Maine Oxy.
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Salary : $19 - $23