Human Resources (HR) Manager

Job Overview:
Maine Optometry is seeking an experienced and highly motivated HR Manager to join our established Optometry practice in Maine. The ideal candidate will have at least 5 years of HR experience, with a strong background in healthcare, and will play a key role in managing all HR functions within the practice. This position is responsible for overseeing recruitment, employee relations, benefits administration, compliance, performance management, and training. In addition, the HR Manager will lead the recruitment of optometrists and other medical staff, ensure the ongoing credentialing of providers, and monitor continuing education requirements to ensure the practice’s professional development goals are met.

Key Responsibilities:

• Recruitment & Staffing:
  • Lead the full-cycle recruitment process, including sourcing, interviewing, and hiring medical staff, including optometrists, and other healthcare professionals.
  • Work with practice leadership to identify staffing needs and develop job descriptions for clinical and non-clinical roles.
  • Oversee the recruitment process for non-clinical staff, ensuring alignment with the practice’s operational and cultural needs.
• Physician & Provider Recruitment:
  • Manage optometry recruitment efforts, including sourcing candidates, conducting initial interviews, and coordinating with practice leadership on candidate selection.
  • Ensure all candidates meet licensing and certification requirements and possess the necessary credentials.
  • Work closely with optometry recruiting agencies as needed and assist with negotiating employment agreements and compensation packages.
• Credentialing & CAQH:
  • Oversee the credentialing process for all providers, ensuring compliance with insurance carriers, hospitals, and regulatory bodies.
  • Ensure that all providers are properly enrolled in CAQH (Council for Affordable Quality Healthcare) and have up-to-date profiles to prevent disruptions in billing and reimbursement.
  • Stay informed of any changes in credentialing and CAQH requirements and ensure all necessary documentation is completed in a timely manner.
• Employee Relations:
  • Act as the primary point of contact for employee inquiries, concerns, and conflict resolution. Foster a positive, respectful work environment through effective communication and problem-solving.
  • Promote a healthy workplace culture and manage employee satisfaction surveys and initiatives to improve morale and retention.
• Compliance & Policies:
  • Ensure the practice is in full compliance with local, state, and federal employment laws, including HIPAA, OSHA, FMLA, and other healthcare-specific regulations.
  • Maintain and update the employee handbook, policies, and procedures as needed to reflect changes in regulations and industry best practices.
  • Anticipate and resolve litigation risks
• Compensation & Benefits:
  • Manage employee compensation and benefits programs, including health, dental, vision insurance, and retirement plans.
  • Coordinate with benefits providers to ensure timely enrollment and issue resolution for employees.
• Performance Management:
  • Oversee performance management systems, ensuring that regular evaluations are conducted and that feedback is provided to employees in a constructive manner.
  • Support leadership in identifying training needs and developing professional growth plans.
• Continuing Education:
  • Monitor and track continuing education requirements for medical staff to ensure compliance with licensure and professional development standards.
  • Coordinate continuing education opportunities, conferences, and other training for clinical and administrative staff to foster ongoing professional growth.
• Training & Development:
  • Develop and implement training programs for staff, with a focus on clinical and non-clinical staff development.
  • Ensure that employees receive necessary training on regulatory requirements, medical coding, patient care standards, and office protocols.
• Employee Health & Safety:
  • Ensure the practice adheres to all workplace safety regulations and guidelines.
  • Promote health and safety initiatives, including employee wellness programs and workers' compensation claims management.
• HR Metrics & Reporting:
  • Generate and review HR reports, including turnover, retention, performance evaluations, and compliance audits. Use data to improve HR practices and make strategic recommendations to leadership.
• Confidentiality & Recordkeeping:
  • Maintain the confidentiality of all sensitive employee and organizational information, following HIPAA and other applicable regulations.
  • Oversee HR records management to ensure compliance with state and federal regulations for record retention.

Qualifications:

• Education:
  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • HR certifications (SHRM-CP, PHR, etc.) are preferred.
• Experience:
  • Minimum of 5 years of HR experience, preferably in healthcare settings.
  • Experience with physician recruitment and credentialing, preferred.
  • Proven experience in employee relations, performance management, and benefits administration in a healthcare environment.
  • Strong knowledge and experience with an HRIS, ADP preferred 
• Skills:
  • Strong understanding of employment laws, regulations, and HR best practices.
  • Exceptional communication skills, both verbal and written, with the ability to build relationships across all levels of the organization.
  • Proficient in HR software, Microsoft Office Suite, and other relevant tools.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
• Personal Attributes:
  • Strong organizational and time-management skills.
  • High level of integrity, professionalism, and discretion with confidential information.
  • Team player with a collaborative approach, as well as the ability to work independently.

Benefits:

• Competitive salary of $—-annually
• Health, dental, and vision insurance
• Retirement plan with employer contributions
• Paid time off (PTO) and paid holidays
• Continuing education and professional development opportunities
• Work-life balance initiatives