Patient Service Representative

Patient Service Representative

Job Summary:

Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow.

Full-time position, Monday through Friday. No nights or weekends, with paid holidays.

Job Duties:

• Check in patients upon arrival. Understand schedule template and be able to direct patient to correct point of contact upon arrival.
• Enter and prepare registration forms and insurance information. Verify demographics and insurance coverage.
• Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late.
• Check out patients upon appointment completion. Schedule for future appointments and call for consults when needed to outside offices. Answer any questions patients have.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Maintain confidentiality of patient Protected Health Information (PHI) and any other related information according to practice privacy protocols.
• Maintain good attendance, arrive on time ready and prepared to perform job functions daily.

Skills and Abilities:

• Good communication skills: verbal, listening, interpersonal
• Organizational skills with ability to multi-task
• Accuracy with strong attention to detail
• Time management and prioritization skills
• Compassionate customer service, and patient care skills
• Ability to maintain professional demeanor and appearance
• Positive attitude with ability to work independently and in a team setting
• Flexibility with ability to adapt to change

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• On-the-job training
• Paid time off

Work Location: In person

Salary : $17 - $20