What are the responsibilities and job description for the Dental Office Manager position at Maine Dental Group?
Company Description Maine Dental Group is dedicated to providing people across Maine with superior dental care in a supportive, patient-centered environment. The organization focuses on cultivating a safe, inclusive, and rewarding workplace where all team members are respected and empowered. Maine Dental Group values collaboration and professional growth, encouraging staff to serve as ambassadors for high-quality oral health and exceptional patient experiences. Team members are encouraged to contribute ideas, embrace continuous learning, and take pride in the care they provide to the community.
Role Description The Dental Office Manager is a full-time, on-site role based in Windham, ME, responsible for overseeing the daily operations of the dental practice. This position coordinates appointment scheduling, patient flow, and front desk activities to ensure a smooth and efficient patient experience. The Dental Office Manager manages administrative tasks such as billing, insurance verification, financial arrangements, and compliance with office policies and regulatory requirements. The role includes supervising and supporting office staff, facilitating communication between clinical and administrative teams, and addressing patient inquiries or concerns. The Dental Office Manager also contributes to process improvement, supports marketing and patient outreach efforts, and helps maintain a welcoming, professional environment.
Qualifications
- Proficiency in dental practice management, including Dental Practice Management and Practice Management skills.
- Strong Customer Service skills focused on patient satisfaction and experience.
- Excellent Communication skills for interacting with patients, clinical staff, and external partners.
- Basic understanding of Dental Care concepts to support informed administrative decisions.
- Previous experience in a dental or medical office management role preferred.
- Ability to lead and support a diverse team in a fast-paced environment.
- Solid organizational, problem-solving, and time-management skills.
- Comfort with practice management software and general office technology.
- High school diploma or equivalent required; additional education or certifications in healthcare administration, business, or dental practice management are a plus.