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Program Administrator – King County PACT #267
Community-Based Assertive Community Treatment (PACT) | Washington State
Lead Telecare’s Flagship PACT #267 — Community-Focused, Recovery-Oriented, Life-Changing Work
At Telecare Corporation, we are launching / sustaining PACT #267 under contract with the county and state. We are seeking a Washington-licensed clinical leader who is ready to lead a community-based Assertive Community Treatment (PACT) program — delivering intensive, integrated support to adults with serious mental illness who have not benefited from traditional outpatient services.
If you’re passionate about recovery-centered care, community integration, and working with individuals with complex needs — and if you want to build and guide a mobile, multidisciplinary team — PACT #267 offers a rare opportunity for meaningful impact.
Required Qualifications
- Master’s degree in Social Services with a current Washington State license
- Four (4) years of experience in administrative or program management within healthcare or behavioral health
- Two (2) years supervising professional staff, budgeting, program planning, and licensing
- Strong knowledge of community mental health, forensic services, and recovery philosophy
Employment is contingent upon successful completion of required background checks, health screenings, and license verification.
Compensation
Expected starting salary range: $118,995.46 – $147,000.20
Position maximum: $175,004.95
Starting pay is based on licensure, experience, and qualifications above minimum requirements. Geographic differentials apply.
What’s In It for You
- Nine (9) Paid Holidays, Paid Sick Leave
- Free CEUs
- Coaching, mentorship, and leadership development opportunities
- Tuition discounts and company-sponsored scholarships
- Comprehensive Medical, Dental, and Vision coverage
- 401(k) and Employee Stock Ownership Plan (ESOP)
Why PACT #267 Is Special
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Community-First, Mobile Care: PACT #267 serves individuals with the most severe and persistent mental illness, including those who have not thrived in traditional treatment settings
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Intensive, Team-Based, Recovery-Oriented Services: The program uses a multidisciplinary team — mental health professionals, registered nurses, peer supports, and psychiatric providers — to deliver evidence-based, strengths-based, recovery-focused services, including psychiatry/medication management, case management, housing coordination, employment support, peer support, and crisis intervention.
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Community Integration — Not Institution-Based: The PACT team is mobile; about 75% (or more) of services occur outside of office settings — in clients’ homes, neighborhoods, job sites, or other community settings — enabling clients to live independently, maintain employment, build natural supports, and stay connected to community rather than institutions
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Long-Term, Structured Support: Unlike time-limited outpatient services, PACT provides ongoing support for as long as needed — offering flexibility, continuity of care, and commitment to client success.
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Capacity & Growth: PACT #267 is designed to serve up to 100 clients. The program is already seeing growth: in recent months, leadership expanded a small pilot team into a full, functioning PACT team of 14 soon-to-be more — demonstrating commitment, growth potential, and rapid scaled-up service delivery
This is a chance for a clinical leader to step in early and shape the future of a high-needs, high-impact community program.
The Role: Program Administrator, FACT #267
The Program Administrator is the senior operational and clinical leader for FACT Program #267. You are responsible for the overall success of the program, ensuring excellence across Telecare’s Four Pillars of Performance:
- Clinical Quality Excellence
- Workforce Engagement
- Customer Satisfaction
- Financial Security
This role requires participation in a structured on-call rotation, remaining accessible and prepared to respond to program needs within established protocols.
What You’ll Do
Clinical & Forensic Leadership
- Provide executive-level oversight of all clinical and operational aspects of PACT #267
- Ensure delivery of evidence-based, recovery-oriented forensic mental health services
- Provide clinical supervision and leadership to licensed and multidisciplinary staff
- Lead quality improvement, compliance, and performance initiatives
Workforce & Culture
- Build, mentor, and retain a high-performing PACT team
- Establish staffing models and guide recruitment, development, and accountability
- Set and reinforce program culture aligned with Telecare values
Community & Justice Partnerships
- Serve as the primary liaison to State and County partners, courts, probation, and law enforcement
- Navigate high-acuity, high-pressure forensic and crisis situations in the community
- Represent PACT #267 in stakeholder meetings, trainings, and community forums
Financial & Operational Oversight
- Manage the program within approved budgetary parameters
- Partner in fiscal planning and ensure responsible use of resources
Telecare is an Equal Opportunity Employer
EOE AA M/F/V/Disability
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
Salary : $118,995 - $175,005