What are the responsibilities and job description for the Host position at Main Street Management?
Title: Host
Reports To: Assistant Manager and General Manager
Summary of Position:
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Duties & Responsibilities:
- Warmly and graciously greet all guests as soon as they arrive.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, record guest names and number of people in party.
- Call out name and number of party when tables become available.
- Provide guests with estimated waiting time.
- Accommodate special seating requests for guests whenever possible.
- Seat guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness. If the server is not nearby, notify them that guests have been seated in their section.
- Provide attentive and friendly service to any customer who needs attention. This means to be alert and looking for opportunities to serve.
- Answer the phone in a courteous and helpful manner and correctly answer any questions that a customer asks. It is absolutely necessary that the host not only know our policies on reservations and catering but also understands our volume patterns so they can help customers make decisions about dining at the Bristol.
- Assist in keeping the dining room and other assigned areas clean. Make sure entrances, doors and windows are clean. Check the restrooms at least every hour.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
Qualifications:
- No previous restaurant experience required.
- Be able to working in a standing position for long periods of time (up to 8 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Must have exceptional grooming habits.