CTI Care Manager

Description

SCHEDULE:

Full-Time: Monday-Friday 8am-4:30pm, on call required.

Summary

Provide CTI services and carry a caseload. Develop person-centered care plans, share knowledge of community resources, provide linkage to resources, engage individuals in skill building, offer crisis management, collaborate with other providers, assist individuals in navigating complex systems, and work with informal supports.

Essential Duties And Responsibilities

• Complete all CTI, agency and state required trainings, as assigned.
• Foster a beneficial working relationship with the partnering hospital by attending regular meetings with hospital staff and communicating effectively.
• Provide care coordination services for a maximum of 15 individuals. Link individuals to supports in the community to promote community tenure and management of their behavioral and physical health needs.
• Maintain documentation in the electronic health record according to the requirements of the CTI manual and agency policies and procedures. In addition to THRIVE required documentation, the case record shall include the following information at a minimum: individual demographic information, immediate needs screening, Licensed Practitioner of the Healing Arts (LPHA) recommendation and diagnoses, consent forms, documentation supporting behavioral health or physical health care (as applicable), phase plans, communication and services logs and a discharge plan summary.
• Provide CTI core services to individuals to include: person-centered planning, psychosocial rehabilitative services, crisis prevention services, health services and care coordination services.
• Participate in weekly case presentations to review caseload and provide updates to include an individual’s CTI phase, upcoming transitions in care, completed activities and planned activities for the week.
• Provide reporting data to the Team Lead, including the Implementation Self-Assessment Form.
• Adhere to the guiding principles of the trauma-informed approach (via SAMHSA’s National Center for Trauma-Informed Care).
• Attend case conferences to troubleshoot and problem solve treatment challenges and coordinate care between providers and/or collaterals.
• Assist the Team Lead in maintaining an up-to-date community resources list and necessary information on how to access these resources.
• Participate in CTI Learning Collaborative. Theory and practice are discussed and implemented in the field. Ideas and concepts are then reviewed and outcomes/observations discussed with the collaborative. In addition, extensive training is provided to include an overview of the CTI model, Critical Time Intervention for staff and supervisors, safety, cultural competency, recovery-oriented, person-centered approach, suicide prevention for healthcare workers, trauma-informed approach, harm reduction, motivational interviewing, etc.
• Participate in the CTI Learning Community. This community is a collaboration with the Office of Mental Health (OMH) to review progress, outcomes and develop best practices for the CTI Team.
• Function as a member of a multi-disciplinary team.
• Must be part of the after-hours on-call rotation.
• Maintain client confidentiality at all times.
• Performs other duties as assigned or that may develop.
• Management has the right to add or change the duties of this position at any time.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Required: A high-school diploma or equivalent, and at least six (6) months of direct care experience with individuals with serious mental illness.

Preferred: Associate degree with experience in human services.

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain valid driver’s license and acceptable driving record.