Social Service Coordinator

OVERVIEW: 

The Social Service Coordinator oversees the daily operations of social service programs designed to support individuals and families in achieving stability and self-sufficiency. This role ensures services are delivered effectively and in compliance with organizational policies and funding requirements, while providing supervision and guidance to program staff. Serving as a liaison between clients, community partners, and internal departments, the coordinator promotes a client-centered approach, supports crisis intervention and case management efforts, and ensures accurate documentation and reporting. In a fast-paced nonprofit environment, this position fosters professionalism, accountability, and continuous program improvement aligned with the organization’s mission.

DUTIES AND RESPONSIBILITIES:

• Exercise sound judgment in an emergency situation when Corps Officers are not available.
• Oversee all financial and business matters with the responsibility of making sure these reports are sent to the various departments at DHQ, following Corps Officers approval.
• Prepare and take deposits for corps and thrift store and process accounting reports that go along with it.
• Prepare monthly reports for different programs at the Corps.
• Prepare monthly statistical reports for DHQ, in the absence of the Corps Officer.
• Prepare financial and GIK donation reports.
• Assist with organizing, preparing and supporting, community, council, and board meetings.
• Assist with all tasks deemed necessary for the overall operation of Corps and thrift store, as assigned by the Corps Officers.
• Primary oversight of all Social Services client assistance including utility, clothing and food assistances with data entry into WellSky and Oasis databases.
• Responsible for all food pantry inventory.
• Assist with Holiday Seasonal Programs
• Oversee Volunteer Paperwork, upkeep of files and volunteer activity.
• Prepare and submit Food Bank Reports.
• Upkeep of Community Information bulletin board
• Attend staff meetings, advisory board meetings, and travel for special conferences and trainings
• Provide support for special community events
• Other related duties as required

 EDUCATION AND EXPERIENCE:

• CA Driver’s License. (Required)
• High school or G.E.D. (Required)
• Office and Social Service Experience (Required)
• Computer experience and familiarity with Microsoft Office database programs. (Required)
• Good writing, spelling, grammar, and proofreading skills, and the ability to understand, follow and receive oral and written instructions in English.
• Bilingual in Spanish. (preferred)

 SKILLS AND ABILITIES:

• An organizer, self-motivated and flexible with supervisory skills and good people skills
• Ability to perform basic office duties such as type, answer phones, use copy and fax equipment.
• Punctual and have a good appearance and good attendance record.
• Understanding of the philosophy and purposes of The Salvation Army would be desirable.
• Important characteristics are: creativity, motivation, diligence, telephone conversation skills, and the ability to get along with other workers, customers and public relation skills.
• General practical business knowledge including supervision of people.
• The managers as well as the employees are required to work at any or all jobs.
• Work with Corps Officers on setting goals, productivity and the reporting of any problems or break downs.
• Travel requirements as needed.
• Great Communication skills.
• Strong Public Relations skills.
• Ability to interact with people of diverse backgrounds and de-escalate difficult situations.
• Ability to set boundaries.

 PHYSICAL REQUIREMENTS:

• Ability to lift up to 35 lbs.

 EQUIPMENT USED: 

• Modern Office Equipment and Relevant Software.

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church.  The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission.  The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at-will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause.  It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.