Shelter Programs Manager-11-037 - SC/ Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Shelter Programs Manager shall assume the role of leadership and exercise supervision over Bell Shelter's Low barrier and Shelter Interim Housing programs. This encompasses the comprehensive oversight of the shelter programs, which are funded through multiple sources, including but not limited to LAHSA, DMH, and various surrounding Cities. In addition to the primary responsibility of directly supervising Case Managers and offering guidance as required, this role involves the meticulous oversight of the day-to-day operations of the housing programs, their participants, and the staff to ensure strict adherence to grant compliance and reporting requirements. Furthermore, in certain circumstances, this position may engage in direct case management for a limited caseload of program participants.

The Shelter Programs Manager will also serve as a role model in the provision of services, ensuring that clients are consistently offered a trauma-informed approach. This critical aspect of the role underscores the commitment to creating a supportive and empathetic environment for program participants, recognizing the significance of addressing trauma in their journey towards stability and self-sufficiency. This approach will be woven into all aspects of program management and client interactions to promote a culture of sensitivity and understanding within Bell Shelter.

Essential Functions

• Develop and maintain a strong working knowledge of the various funders contracts that support the facility’s operation.
• Collaborate with the intake team to ensure that program meets occupancy requirements set by the founder.
• The Shelter Programs Manager is responsible for supervision of the Shelter Programs Case Managers under different funding sources and requirements.
• The Shelter Program Manager is responsible for completion and maintenance of current documents required for the participant files, including intake documents, assessment, individualized case plan, case notes, and exit report.
• Collaborate with Bell Shelter Quality Assurance Coordinator at ensuring staff is performing continuous quality control of HMIS data and accurate and timely reporting to funders from HMIS data.
• Ensure that programs are on track to meet target measures set by the funder on a quarterly and yearly basis.
• Responsible for ensuring the case managers provide participants with advocacy for mainstream benefits, including General Relief, SSI, and other applicable Federal, State and County assistance programs.
• Responsible for ensuring that files have updated progress notes and recovery plans; prepare participant exit summary in the required format; maintain proper documentation of participant medication regimen and adherence.
• The Shelter Programs Manager will be responsible for hosting monthly house meetings to create and provide a sense of supportive community within the programs. In addition, the position requires participation in community events and represents Bell Shelter at public, social, and business functions as assigned.
• Responsible for ensuring counseling, referrals, educational and employment services are available and offered to participants.
• Take a leading role in ensuring program preparedness for program audits and planned internal and external audits.
• Facilitate and supervise regularly scheduled departmental staff meetings to provide program updates and discuss target measures and audit preparation.
• Responsible for developing, updating, and implementing program policies & procedures to assure compliance with contract standards.
• Responsible for updating and creating new forms as necessary to ensure forms follow contract requirements.
• Develop and oversee internal reporting systems to support continuous quality control of assigned programs.
• Conduct periodic reviews and/or audits of service documentation (e.g., progress notes, assessment and treatment plans, and discharge plans) to ensure operational compliance with contract documentation standards.
• Review daily incident or grievance reports and follow-up on all incident and grievance reports.
• Conduct, coordinate and participate in In-Service training for program staff.
• Recruit, onboard programming team and address staff issues through progressive disciplinary action.
• Responsible for developing and providing training events to program staff pertaining to quality assurance/improvement and ensure that program teams meet the annual training requirements established by contracts.
• Analyze data to support continuous quality improvement for enrollment, engagement, retention, service delivery, & outcomes.
• Assist in maintaining a shelter environment that is both safe and conducive to the successful transition of program participants to permanent housing.
• Responsible for preparing funders program required reports.
• Responsible for ensuring that funders incident reports are submitted in a timely manner to program manner.
• Responsible for ensuring that exits are submitted in a timely manner.
• When needed will maintain a caseload of participants, including providing all case management functions.
• Responsible for programming staff schedule and ensuring programming team has sufficient coverage.
• Responsible for ensuring that programming team has access to UA tests.
• Work within a team-oriented approach to meet the needs of participants to ensure excellence in overall service delivery.
• Position is subject to hostile and emotionally volatile participants and visitors.
• Must be able to work evenings, weekends, and holidays.
• Is subject to frequent interruptions from participants, coworkers, visitors, agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents and visitors.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs. Local travel required.  Some night and weekend hours are required.

Minimum Qualifications     

• BS/BA degree in Social Work or other related field preferred, and/or three (3) years experience working with the population experiencing homelessness, addition, and metal health needs. More than one (1) year of experience in a supervisory role.
• Clinical experience preferred.
• Understand and support the mission statement of The Salvation Army.
• Must possess solid proficiency of Microsoft Office.
• Must obtain CPR/First Aid certificates prior to hire.
• Must be TB-cleared prior to hire.

Skills, Knowledge & Abilities

• If working with children a criminal background check is required with certification for Protect the Mission.
• Good verbal and written communication skills. Must possess basic grammar and spelling skills.
• Possess necessary initiative, adaptability, and responsibility to work with minimum responsibility.
• Good time management skills. Must possess the ability to meet deadlines, and work with attention to detail.
• Ability to interact with others professionally.