Office Administrative Assistant

We’re seeking a dependable and detail-oriented Scheduler to join our growing company. In this role, you’ll coordinate service appointments, manage technician schedules and routes, and ensure clear, consistent communication with customers. You’ll also act as a liaison with appliance manufacturers and dealers, so strong documentation and organizational skills are essential. The ideal candidate is self-motivated, can work independently, and thrives in a team-oriented environment.

Tasks

• Answer phone calls, emails, or online inquiries to schedule repair appointments

• Coordinate technicians’ daily and weekly schedules to maximize efficiency

• Assign service calls to technicians based on location, skill set, and availability

• Confirm appointments with customers via phone, text, or email, and reschedule or cancel appointments as needed

• Creating, reviewing, and maintaining records of customers' work orders 

• Maintain calm and professionalism during high call volumes or customer complaints

• Stay familiar with service zones, technician specialties, and company policies

• Verify warranty coverage and documents 

Skills

• Data Entry Accuracy

• Self-sufficient (problem solver)

• Basic Office Software Proficiency (Outlook, Google Drive, etc.)

• Routing & Dispatching Basics

• Typing Speed & Accuracy

• Clear & Professional Communication (both spoken and written)

• Ability to Multitask

• Ability to work independently and with a team