Patient Representative

About Us: We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview:

clinical training site for SUNY Downstate College of Medicine.

We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns.

Responsibilities:

• Patient Advocacy & Education
  Educates patients/families on hospital policies, the Patient’s Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act.
• Issue Resolution & Communication
  Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients.
• Documentation & Reporting
  Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration.
• Interdisciplinary Collaboration & Committees
  Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL.
• Emergency Department Responsibilities
  Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X-ray processes
• Access & Support Services
  Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor
• Policy Compliance & Outreach
  Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in-services on patient rights and healthcare directives.

Qualifications:

• Bachelor’s degree in communications, social sciences or nursing preferred.
• Minimum 5 years exp in hospital field or suitable combination education/experience preferred.
• Knowledge of patient care and patient problems
• Good interpersonal and English verbal/written communication skills; Bilingual preferred.

Pay Range: USD $63,500.00 - USD $63,500.00 /Yr. Equal Employment Opportunity Employer: Maimonides Medical Center (MMC) is an equal opportunity employer.