What are the responsibilities and job description for the Remote Chat and Email Representative position at Maier Design Group, LLC?
We are seeking a professional and customer-focused Remote Chat and Email Representative to handle customer inquiries through online chat and email channels. The ideal candidate is a strong communicator who can provide timely, accurate, and friendly support while representing the company’s brand and values. This role is fully remote and requires strong writing skills, attention to detail, and the ability to multitask.Key Responsibilities • Respond to customer questions and support requests via live chat and email • Provide clear, accurate, and helpful information in a professional tone • Troubleshoot basic product or account issues and provide step-by-step assistance • Manage multiple conversations simultaneously while maintaining quality • Document interactions and update customer records in the system • Escalate complex or unresolved issues to the appropriate department • Follow communication guidelines, templates, and company policies • Ensure quick response times and meet performance targets • Maintain a high level of customer satisfactionRequirements • High school diploma or equivalent • Experience in customer service, chat support, or email support preferred • Excellent written communication skills • Strong reading comprehension and problem-solving abilities • Ability to type quickly and accurately (40–50 WPM recommended) • Comfortable working remotely with minimal supervision • Reliable internet connection and personal computer • Ability to stay calm and professional in fast-paced situationsPreferred Skills (Optional) • Experience with CRM systems (Zendesk, Freshdesk, Salesforce, etc.) • Previous remote work experience • Ability to handle technical troubleshooting • Multilingual abilities (a plus but not required)Benefits (If offered) • Remote, flexible schedule • Competitive pay • Health or wellness benefits • Career growth and advancement opportunities • Paid training
Salary : $17 - $22