What are the responsibilities and job description for the Bilingual Office Manager (Sales, Customer Service, and HR Support) position at MAID SERVICE?
Elevate Your Career with a Growing National Cleaning Brand
Bilingual Sales Manager (Sales, Customer Service, and HR Support)
Are you a driven sales professional who loves closing deals, building client relationships, and leading teams? Do you thrive in a fast-paced environment where your success directly drives business growth?
Join eMaids, a rapidly expanding national cleaning company, and take your career to the next level as our Sales Manager — leading sales, client acquisition, and operational excellence.
What We Offer
✅ Comprehensive Training & Support – We’ll set you up for success with proven systems and onboarding
✅ Competitive Pay – Base salary commensurate with experience, plus a lucrative commission plan with realistic earning potential of $100,000 .
✅ Bonus Opportunities – Earn additional income for meeting and exceeding sales targets
✅ Work-Life Balance – Paid time off and holiday pay
✅ Retirement Benefits – 401(k) with company match
Your Role as Sales Manager
As our Sales Manager, you’ll be the driving force behind new business growth, account retention, and team performance. You’ll lead a motivated team, secure commercial and residential accounts, oversee office operations, and ensure outstanding customer service at every step.
Key Responsibilities
Sales Leadership & Business Development
- Develop and execute sales strategies to increase recurring and commercial accounts
- Identify, pursue, and close new business opportunities in residential, corporate, and property management sectors
- Build partnerships with realtors, apartment communities, and local businesses
- Track and analyze key sales metrics (leads, conversions, revenue growth)
- Collaborate with marketing to align local promotions and lead-generation campaigns
- Attend networking events and represent eMaids within the local business community
Customer Experience & Retention
- Ensure a “customer-first” culture across the team
- Follow up with clients to confirm satisfaction and identify upsell opportunities
- Handle escalated service issues professionally and ensure timely resolution
- Maintain long-term relationships with key accounts and recurring clients
Team Leadership & Performance Management
- Recruit, train, and mentor team members to meet performance and sales goals
- Establish clear daily, weekly, and monthly objectives for sales and customer service staff
- Conduct team meetings, track performance, and provide coaching for growth
- Support professional development and ensure accountability within the team
Operational Excellence
- Partner with operations to ensure a smooth handoff from sales to service delivery
- Oversee office procedures, CRM data entry, and reporting accuracy
- Ensure pricing, proposals, and agreements align with company standards and profitability goals
- Act as key decision-maker when management is unavailable
HR Support & Administration
- Assist with various Admin & HR related tasks as needed
Who You Are
- Proven experience in sales, account management, and team leadership
- Excellent communicator and relationship builder with a results-driven mindset
- Organized, efficient, and skilled at managing multiple priorities
- Bilingual (English/Spanish) – required
- Experience in a service-based or franchise environment is a strong plus
Why Join eMaids
We’re a dynamic, growing organization where your leadership makes an immediate impact. As our Sales Manager, you’ll have the tools, team, and support to grow accounts, build partnerships, and lead success in your market.