What are the responsibilities and job description for the Customer Experience Associate position at Maid Sailors Cleaning Service?
About Maid Sailors
Maid Sailors is a top-rated residential cleaning service in New York City. Our goal is to provide an effortless cleaning experience to our clients. We are changing the perception that cleaning is a luxury experience by providing customers with a service that is easy to find, affordable, exceptional quality, and matching them with trusted, reliable, and professional individuals.
About Your Role
As a Client Experience Associate, you are the customer’s first impression of Maid Sailors, lending expert knowledge of our brand and services for their home cleaning needs. You must be able to speak clearly on the phone to customers relaying pricing information, and also answer customer inquiries and chats.
Job Responsibilities
- Deliver exceptional customer service over different mediums including phone, email, text, and live chat.
- Master Maid Sailors' services and internal management systems in order to service our customers quickly and accurately.
- Provide support to both clients and cleaning staff by swiftly identifying and assessing customers' needs/problems.
- Become a master of continuous improvement and help us improve every customers' experience.
Who are you?
- A well-rounded team player who takes ownership of your work.
- An effective and articulate communicator whether via text or spoken communication.
- Adaptable to constant change and able to tailor your communication to your audience.
- Highly proficient in multitasking and navigating multiple tabs and windows.
- Able to type at least 50 wpm with accuracy.
- Have a reliable internet connection.
Bonus points!
- Ability to speak Spanish or French
- Knowledge of the NYC, Boston, Chicago, or Austin
- Previous experience working in a call center environment or customer service role
