What are the responsibilities and job description for the Call Center Rep position at Mai Placement?
Call Center RepBrooklyn, NY$23-25 HourlyOverviewWe're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you'll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You'll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth.This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of.Key ResponsibilitiesAnswer incoming calls promptly and professionallyProvide thorough, respectful customer support across a range of topicsManage and respond to support ticketsEscalate issues as needed while maintaining ownership and accountabilityDocument interactions clearly and track follow-up in the systemParticipate in team meetings and contribute to a culture of excellenceWhat We're Looking ForPrior call center or high-volume customer service experience preferredStrong phone presence and ability to stay calm and courteous under pressureClear communicator with solid documentation and follow-up habitsService-first mindset — you care about helping people and solving their problemsFamiliarity with support ticket systems is a plusMust be able to sit at a desk all day and take phone calls consistentlyEmail resume to: Baila@maiplacement.com
Salary : $23 - $25