Community Relations / Merchandise Assistant

 

Community Relations / Merchandise Assistant 

Full-Time Seasonal (May – September, estimated) 

Job Description:
The Mahoning Valley Scrappers are seeking a motivated and detail-oriented Community Relations / Merchandise Assistant to support both game day operations and community engagement initiatives. This role combines retail, merchandise management, and community outreach, providing hands-on experience in all aspects of fan engagement. 

Essential Duties and Responsibilities: 

·         Assist the Promotions Manager with day-to-day operations, including on-field uniform distribution, giveaways, and promotional items 

·         Oversee the team store during games and events, providing outstanding customer service and assisting fans with merchandise selection, sizing, and purchases 

·         Process sales transactions accurately using POS systems and handle credit card payments 

·         Unpack, organize, and maintain merchandise inventory, ensuring proper stocking levels and storage 

·         Monitor inventory levels and assist with regular stock counts and reconciliation 

·         Fulfill online merchandise orders, including picking, packing, and shipping 

·         Maintain a clean, organized, and safe retail environment 

·         Support game day setup and breakdown of merchandise locations 

·         Represent the organization at community events, festivals, school visits, and partner appearances 

·         Oversee the Kids Club program including fan experiences, marketing, and membership growth 

·         Support youth programming including single-day clinics, camps, and community reading initiatives 

·         Assist with scheduling, coordinating, and executing community outreach initiatives 

·         Assist in executing theme nights, awareness nights, mascot-related events, and community initiatives, including charity events and birthday or awareness campaigns 

·         Coordinate and execute fundraising activities, including 50/50 raffles and jersey auctions 

·         Assist in planning, scheduling, and executing community appearances by staff, players, and mascots 

·         Perform as the mascot or serve as an escort for the mascot as needed at outside appearances 

·         Participate in distribution of pocket schedules and ticket distribution initiatives       

·         Strong customer service skills and ability to work in a fast-paced environment 

·         Must be available to work nights, weekends, and holidays throughout the season 

·         Basic math skills and attention to detail 

·         Flexible schedule, including availability for evenings, weekends, and holidays 

·         Strong organizational skills and passion for sports and fan experiences 

·         Current student or recent graduate preferred 

·         Retail, customer service, or merchandise experience preferred 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.