What are the responsibilities and job description for the Client Services and Hospitality Assistant position at Mahoning Valley Scrappers?
Client Services / Hospitality Assistant
Full-Time Seasonal (May – September, estimated)
Full-Time Seasonal (May – September, estimated)
Job Description:
The Mahoning Valley Scrappers are seeking a professional and customer-focused Client Services / Hospitality Assistant to join our hospitality department. This role supports both game day and non-game day events, including Diamond Club, group, and suite activities. The position involves direct interaction with premium members, delivering high-level hospitality and ensuring guests have an exceptional experience.
The Mahoning Valley Scrappers are seeking a professional and customer-focused Client Services / Hospitality Assistant to join our hospitality department. This role supports both game day and non-game day events, including Diamond Club, group, and suite activities. The position involves direct interaction with premium members, delivering high-level hospitality and ensuring guests have an exceptional experience.
Essential Duties and Responsibilities:
· Serve as a liaison between management and clients, ensuring the game day experience consistently meets high customer standards
· Enhance the premium member experience by overseeing operations and actively engaging with guests at various premium locations
· Collaborate with the Assistant General Manager, Sales on suite events and service during game days
· Assist with contract preparation, invoicing, payments, and receipts
· Execute pre-game setup, in-game operations, and post-game cleanup for hospitality spaces
Qualifications:
· Bachelor’s degree in hospitality, business, or marketing preferred
· Innovative, organized, and process-oriented
· Strong passion for providing exceptional customer service
· Experience with POS and ticketing systems preferred
· Ability to work extended hours, including nights, weekends, and holidays
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.