Case Manager

About the Role

Manage a caseload of public assistance clients by conducting interviews, determining eligibility for multiple benefit programs (including TANF, SNAP, PRC, and OWF), and ensuring compliance with state and federal regulations. Verify client information, process applications and renewals, monitor data systems for accuracy and fraud prevention, and resolve discrepancies. Provide ongoing case management, issue benefits, handle overpayments, and represent the agency in state hearings while supporting clients toward self-sufficiency.

Our Vision: We envision a sustainable and inclusive community where everyone has equal opportunities to thrive and prosper, driven by collaboration and innovation.

Our Mission: Mahoning County provides responsive and dynamic services in pursuit of a thriving and equitable community for all who work, live, and visit.

Our Core Values: Integrity | Accountability | Collaboration | Loyalty | Respect | Excellence | Diversity

Key Responsibilities

 Conduct telephone or in-person interviews with clients to determine eligibility for all benefit types available, including but not limited to: Prevention, Retention, Contingency (PRC); Temporary Assistance to Needy Families (TANF); Supplemental Nutrition Assistance Program (SNAP), and Ohio Works First (OWF)

 Send out checklists to request substantiating information.

 Maintain a caseload to establish initial and ongoing agency programs and benefits; determine appropriate resolutions; close cases as required.

 Collect client and household information as required and request verifications from clients, when necessary, review and update.

 Complete new and renewal medical applications.

 Determine eligibility for emergency assistance and self-sufficiency assistance programs.

 Review Public Assistance Reporting Information System (PARIS) alerts, verifying non-duplication of benefits in other states. Review alerts and matches for, including but not limited to: State Wage Information Collection Agency (SWICA), Income Eligibility Verification System (IEVS), National New Hires, and the Integrated Perinatal Health Information System (IPHIS).

 Review findings of quality assurance and correct errors, issue supplements.

 Make referrals to the Legal Department for overpayments.

 Calculate income and budgetary amounts to determine eligibility for benefits.

 Research and monitor all available communication vehicles such as daily log sheets, various State-run and other job-related systems, e-mails, BMV searches and telephone messages, and case status sheets to obtain client information

 Verify income and other financial data; follow-up incomplete documentation; update all reported changes.

 Attend State hearings as a representative of the agency; review case information prior to a hearing to resolve; take necessary actions on the case as decided by the hearing officer; advise client of outcome.

Qualifications

Associate’s degree in human services, behavioral or social science, social work, or related field and a minimum three (3) years of experience in social work, eligibility determination or human services, or an equivalent combination of education, training, and experience.

Why Work for Mahoning County?

Mahoning County offers more than a job — it’s a values-driven workplace where your growth is supported, your contributions matter, and your career helps move our community forward.

 Access a comprehensive benefits package with multiple options tailored to your needs, featuring:

o Healthcare plans day 1 through Medical Mutual of Ohio

o Dental, Vision, and Supplemental Insurance Options

o County-paid Life Insurance

o Flexible Spending Accounts

o OPERS Pension and Deferred Compensation Retirement Plan

o Generous paid time off—including vacation, sick, and personal days

o 13 paid holidays annually

o Tuition Reimbursement Program

o Access to a robust Employee Assistance Program

 Lead transformative initiatives in public service that directly impact the community’s growth and well-being.

 Collaborate with a committed team of professionals and diverse community stakeholders.

 Play a key role in shaping policy, driving economic development, and enhancing quality of life.

How to Apply:

Complete a Mahoning County Application located at: www.mahoningcountyoh.gov and submit along with a cover letter, resume, and references via email to: jobpostings@mahoningcountyoh.gov. Application information can also be submitted in person at:

Board of Mahoning County Commissioners

Attn: Human Resources Department

21 West Boardman Street, Suite 300

Youngstown, OH 44503

All application information must be submitted by the close of business on Friday April 24, 2026.

Apply now to lead impactful programs that shape the future of Mahoning County!

This is a bargaining unit position.

Pay: $18.64 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19