What are the responsibilities and job description for the Customer Service Representative position at MAHLE?
YOUR CONTRIBUTION
The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.
SHEILA.HOOVER@MAHLE.COM
The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.
- Ability to effectively define root cause and corrective action plans.
- Analyze, submit, verify and communicate release requirements.
- SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
- Populate material master sales views.
- Create and maintain customer material information records.
- Create and maintain customer-specific work instructions.
- Create and maintain all Customer Support process instructions.
- Responsible for processing shipments and invoices.
- Track customer delivery performance.
- Review and maintain customer website information (as needed).
- Compare price list provided by Sales against pricing in the scheduling agreement.
- Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
- Assist with returnable dunnage issues.
- Process customer returns.
- Communicate freight scheduling with Shipping and organize and track expedited freight.
- Research and resolve accounts receivable issues (freight charges, returns, etc.).
- Resolve delivery performance differences with customer locations.
- Update customer portals, team measurables, and customer score cards as necessary.
- Other duties as assigned.
- Associate's Degree (A. A.) or equivalent from an accredited two-year college or technical school.
- 3 to 5 years of related experience and/or training.
- Dynamic communication / inter-personal skills.
- Highly organized and possess good decision-making and problem-solving skills.
- Excellent attendance record.
- Exemplary written and verbal communications skills.
- Intermediate computer skills, knowledge and experience of SAP, MS Office and Lotus Notes.
SHEILA.HOOVER@MAHLE.COM
