Phlebotomist III- OBGYN Clinic- Biltmore Campus

JOB SUMMARY:

The primary responsibility of this role is to perform specimen collection and processing of blood and body fluids, for testing and analyzing, to assist with medical decision making. The Phlebotomist III provides daily support with regards to specimen processing and laboratory policy and procedure needs. The Phlebotomist III is responsible for monitoring and maintaining quality control and infection prevention practices within the designated laboratory area, serving as the technical expert for all specimen collections, and trains clinical personnel in venipuncture specimen collections, laboratory workflows, and quality control education.

SPECIFIC RESPONSIBILITIES:

• Oversight of the laboratory operations and inventory management, in partnership with Clinic Leads and Clinical Operations Director.

• Follows standard patient identification, infection control, and specimen collection practices.

• Adheres to any clinic protocols for specimen ordering and processing.

• Provides care to patients scheduled on the Clinical Services/Lab schedules.

• Venipuncture specimen collection and processing for send out to reference laboratories.

• Fingerstick blood and urine specimen point of care CLIA waived processing and timely documentation.

• Escalating abnormal and critical results to clinical staff or provider as soon as identified.

• Assist clinical staff with difficult patient sticks.

• Cleaning and stocking laboratory and clinic areas that stock specimen collection supplies.

• Monitor and respond to EHR messaging, and voicemails timely.

• Promotes teamwork and participates in process improvement work.

• Actively embraces and supports divisional and organizational initiatives.

• Serves as a back-up for clinical team members as needed.

• Performs additional duties as assigned to partner in meeting clinic needs.

This role description is a general description of the essential job functions. It is not intended to describe all the duties this role may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.

• Knowledge and experience documenting patient care in an electronic health record

FOREIGN LANGUAGE

• Spanish speaking skills preferred.

LAB

• Knowledge of medical laboratory safety and infections control policies

• Knowledge of medical laboratory equipment

PHYSICAL DEMANDS

• Not Applicable.

SUPERVISORY RESPONSIBILITIES:

• Not applicable

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

• High school diploma

• 2-3 years of phlebotomy experience in an ambulatory setting

PREFERRED QUALIFICATIONS:

• Graduate from an accredited phlebotomist program

REQUIRED LICENSES:

• CNA, CMA, or Phlebotomy certificate required

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

$21.83/hour, full time full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.