What are the responsibilities and job description for the Customer Support Representative position at Mahaska?
Join the Mahaska Team as our Customer Service Representative.
Mahaska is proud to be an Equal Opportunity Employer and encourages people
of all walks of life to apply today!
As a Customer Service Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner.
Essential Duties and Responsibilities
- Support the office environment by assisting the team and keeping general supplies well-stocked and organized
- Collaborate with a diverse team to ensure administrative tasks are handled accurately and in an efficient manner
- Contribute to local Accounts Receivable tasks
- Provide excellent customer service by assisting customers and employees
- Embrace a variety of other exciting duties as assigned or instructed
- Create digital production art including illustrations, photo treatments, and other visual assets as needed.
- Take ownership of assigned design projects, take direction from brand and team leaders, and follow established processes to ensure smooth delivery of creative assets.
- Effectively conduct in-depth data analysis, to communicate goals and objectives to other team leaders.
- Develop and recommend data-driven solutions to improve operational efficiency, reduce costs, and enhance customer experience.
- Effectively communicate data analysis findings with the team
- Fantastic phone etiquette and customer service skills
- Skill in organizational abilities, multitask management, and eager to be a part of and support a team
- Willingness to take direction and follow through with the completion of an assigned task
- Refined proofreading, grammar and spelling skills
- Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications. with a minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work, office software, and internet usage or
- Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.
- Ability to communicate effectively verbally and in writing, including composing emails.
- Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public, fostering a collaborative and professional work environment.
- High School Degree and six (6) years of experience; a combination of education and experience can be used
- Positive attitude with a willingness to be adaptable
- Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail.
- Demonstrated ability to effectively utilize design software like Adobe, Canva, and AI to generate creative projects.
Excellent benefits and company perks!!
Our benefit packet includes: Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1st of the month following 60 days of employment!
At 1 year of service, you will get a chance to meet with our 3rd party financial advisors to help you with your financial planning needs.
Company Perks include: We also offer employee product discounts, and college scholarships for our employees & dependents.
Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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