Scheduling Specialist - Full -time

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

Open Hours:
Full-time: Monday - Friday (8:30am - 5:00pm)

ESSENTIAL JOB FUNCTIONS:

• Responsible for daily patient scheduling.
• Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
• Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
• Participates in process improvement activities to achieve organizational and department goals.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Manages auto-reminder call program.

JOB REQUIREMENTS

• High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
• Demonstrated problem solving and planning skills
• Ability to instruct personnel; both professional and non-professional
• Excellent collaboration and management skills with key internal and external stakeholders
• Ability to communicate effectively (oral and written) at all levels of the organization
• Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)