Job Summary:

The Parts Advisor sells at retail or wholesale, parts to all available customers, over the counter, through the shop or on the phone.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

Specific to Front Counter:

• Assist walk-in customers in selecting required parts
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer and premium is paid.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required within required time limit.
• Solicit assigned accounts by phone.
• All special-order parts must be prepaid.

Specific to Rear Counter.

• Assist service technicians in selecting parts needed for repairs in progress.
• Make sure all parts are handed out to technicians are charged to repair orders.
• Order parts not in stock, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Notify the Service Advisor and customer that ordered parts have been received.
• Answer the parts phone promptly and courteously.
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order.
• Ensure all special-order parts are prepaid.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED)
• One year of experience in the automotive parts department.
• One year of sales experience.
• Ability to work well with the public, sometimes serving several customers at a time.

Additional Requirements: 

• Valid New York State Driver License.

Required Skills and Attributes:

• Communication and interpersonal skills.
• Time-management and organizational abilities.
• Automotive sales and customer service knowledge.
• Problem-solving and critical thinking abilities.
• Ability to read and comprehend instructions and information.  
• Ability to work well with customers and perform under stress.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.

Physical Exertion:

• Exerts up to 30 pounds of force occasionally, and/or up to 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Environmental Conditions:

• Work is performed on the road.  
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.