Assistant General Manager

Assistant General Manager –

Mags & Moose Pet Resort

Reports to: General Manager / Owner

Position Type: Part- Time/Full-Time

Position Overview

The Assistant Manager supports the daily operations of Mags & Moose Pet Resort, ensuring exceptional care for pets, outstanding customer service for pet parents, and a positive, productive environment for staff. This role serves as a leader on the floor, bridging communication between management and team members, and stepping into a decision-making role when the General Manager is unavailable.

Key ResponsibilitiesOperations & Pet Care

· Oversee the smooth operation of daycare, boarding, and grooming services.

· Ensure pets are safe, comfortable, and engaged through proper handling, enrichment, and rotation schedules.

· Monitor facility cleanliness, safety protocols, and equipment upkeep.

· Assist in scheduling, shift coverage, and workflow management across all areas (kennels, playrooms, grooming, lobby, etc.).

Team Leadership

· Train, coach, and mentor team members to deliver excellent pet care and customer service.

· Lead by example, reinforcing company policies and culture of kindness, accountability, and professionalism.

· Act as the shift lead—delegating tasks, solving problems, and keeping morale high.

· Provide performance feedback and support employee growth and retention.

Customer Service

· Greet clients warmly, answer questions, and resolve concerns in a timely and professional manner.

· Assist with client check-in/check-out processes, billing, and service add-ons.

· Support customer communication via phone, email, and software systems.

· Uphold Mags & Moose’s reputation for trust, safety, and exceptional pet care.

Administrative Support

· Assist in maintaining accurate records of pet health, attendance, and special care instructions.

· Support inventory management and supply ordering.

· Help track KPIs such as occupancy, client satisfaction, and staff performance.

· Contribute ideas for marketing, seasonal promotions, and customer appreciation initiatives.

Qualifications

· Prior experience in pet care, veterinary, hospitality, or management strongly preferred.

· Strong leadership, communication, and organizational skills.

· Ability to remain calm and make decisions in high-energy or emergency situations.

· Comfortable handling dogs of all breeds, sizes, and temperaments.

· Computer literacy (scheduling, POS, email, pet management software).

· Flexible availability, including weekends, holidays, and peak seasons.

Physical Requirements

· Ability to lift 50 lbs and be on your feet for extended periods.

· Comfortable working indoors and outdoors in various weather conditions.

· Active role requires bending, lifting, cleaning, and hands-on pet handling.

Core Values at Mags & Moose

· Safety First – pets, staff, and clients always come first.

· Compassion & Care – treating every pet like our own.

· Teamwork – supporting and respecting each other.

· Professionalism – accountability, consistency, and integrity.

· Fun & Enrichment – making Mags & Moose a happy place for pets and people alike.

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Tuition reimbursement

Work Location: In person

Salary : $13