Key Account Coordinator

Magnussen Home is a dynamic organization recognized for its innovative designs and superior craftsmanship in the furniture industry. For more than 90 years, the company has created fashionable and functional furnishings designed to complement real, everyday lifestyles. With a strong commitment to quality, design, and value, Magnussen Home is a leading provider in the home furnishings market, dedicated to delivering exceptional products and service to its customers.

This is a full-time, on-site position based in High Point, NC.

We are seeking a highly organized and proactive Key Account Coordinator to join our Sales Operations team. In this role, you will support key retail accounts by managing day-to-day operational processes, ensuring orders move efficiently from placement through shipment, and helping balance supply and demand across warehouse and direct shipments.

You will play an essential role in maintaining strong customer relationships by ensuring operational accuracy, resolving issues quickly, and collaborating closely with internal teams and external partners.

• Serve as the primary point of contact for daily customer account activities including orders, shipments, claims, and communications
• Monitor customer orders and container bookings to ensure timelines and ship deadlines are met
• Coordinate with sales representatives and external partners to resolve issues and maintain smooth order flow
• Track new product starts and review trends to support planning and forecasting
• Participate in weekly internal and external operations meetings
• Prepare reports and updates for management meetings
• Provide support and coverage for other team members as needed
• Attend the High Point Furniture Market twice per year
• Perform additional operational tasks and reporting as required

• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Experience working with customer accounts, order management, or sales operations preferred
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Interested candidates are invited to submit a cover letter, resume, and salary expectations to:

humanresources@magnussen.com

Applications may also be submitted through the Careers page at www.magnussen.com

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We thank all candidates for applying; however, only those selected for an interview will be contacted. If you require accommodation to participate in the recruitment process, please notify us when contacted for an interview.