Driver Success Coordinator

• Hiring City FARGO
  ND
• Pay $50,000 - $55,000 / YEAR

Monday - Friday, 8:00 AM - 5:00 PM | Driver Support Role

Magnum is hiring a Driver Success Coordinator to oversee the full driver experience from onboarding through day-to-day operations. This role serves as the primary point of contact for drivers on non-load-related needs while supporting driver engagement, compliance, communication, technology adoption, and operational continuity.

The Driver Success Coordinator plays a critical role in helping drivers succeed while ensuring efficient coordination between drivers, planners, account representatives, payroll, maintenance, and leadership teams.

If you are passionate about supporting drivers, solving problems, and improving operational efficiency, this is a great opportunity.

What You'll Do
Driver Experience & Support

• Serve as the primary point of contact for drivers regarding non-load-related questions and support
• Build strong driver relationships through proactive communication and regular check-ins
• Support a smooth onboarding transition for drivers following orientation
• Gather driver feedback and identify trends or opportunities for operational improvement
• Maintain ownership of driver support needs to reduce operational gaps and improve retention

In-Cab Technology & Onboarding

• Support drivers with ISAAC systems, ELD platforms, tablets, and in-cab technology
• Troubleshoot technical issues remotely and coordinate advanced support when needed
• Reinforce proper system usage and compliance best practices
• Help drivers confidently navigate technology and workflow systems

Driver Performance & Engagement

• Provide coaching and support to improve driver performance metrics
• Recognize and celebrate strong driver performance and engagement
• Maintain clear communication regarding company expectations and operational updates

Payroll & Documentation Support

• Ensure driver paperwork and documentation are accurate and submitted on time
• Assist drivers with payroll questions and settlement statement clarification
• Work closely with Payroll and HR teams to resolve discrepancies quickly
• Verify trip details and workflow accuracy within the Transportation Management System (TMS)

Safety & Compliance

• Promote and enforce compliance with DOT regulations and company policies
• Support a strong safety-first culture across the assigned fleet

Asset & Maintenance Coordination

• Coordinate preventative maintenance scheduling around driver routes and hours of service
• Communicate with maintenance teams and drivers regarding equipment repairs and timelines
• Maintain visibility on equipment availability and utilization

Cross-Functional Coordination

• Collaborate with planners, account managers, operations, payroll, maintenance, and leadership teams
• Balance driver experience and operational goals to support efficient freight movement and driver satisfaction

This is a full-time position with a complete benefits package available, including:

• Health Insurance with HSA/FSA Options
• Company Paid Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program (EAP)
• Optional Supplemental Insurance Options: Short-Term Disability, Long-Term Disability, Accident/Hospital Confinement Insurance, and Critical Illness/Cancer Insurance

APPLY NOW