IT Onboarding Specialist

*This position is on site at our Hartselle, AL location.  Travel is required to Huntsville, AL and Athens, AL to do in person onboarding.*

Primary Function: The IT Onboarding Specialist leads the technical and procedural aspects of onboarding new employees across the organization. This position requires a unique blend of IT proficiency, communication excellence, and presentation skills to ensure every new hire is technically equipped and experiences a smooth and professional introduction to our technological environment.

Duties and Responsibilities:

• Coordinate and execute the IT onboarding process for new employees, ensuring timely access to all required systems, devices, and software.
• Deliver live and virtual presentations introducing new hires to IT systems, tools, policies, security practices, and support channels.
• Create and maintain engaging, user-friendly onboarding documentation and presentation materials.
• Administer and support user provisioning and group management in Microsoft Intune, Office 365, Azure Active Directory, and On-Premises Active Directory.
• Configure and deploy devices using ManageEngine MDM, including mobile device setup and policy enforcement.
• Build and maintain standardized Windows desktop images, ensuring compatibility, performance, and security. Automate device deployment where possible.
• Ensure compliance with endpoint security policies, MFA enforcement, and BitLocker encryption.
• Provide Tier 2-level support during onboarding and initial access period.
• Collaborate with HR and department managers to align onboarding timelines and requirements.
• Track onboarding metrics and continuously improve the onboarding experience based on feedback and technology trends.
• Maintain excellent documentation of processes, configurations, and onboarding templates.
• Support offboarding processes as needed, ensuring secure and compliant user and device deprovisioning.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Intune administration (app deployment, policy configuration, device management).
• Strong understanding of Office 365 administration (user licensing, Teams, SharePoint, Outlook, OneDrive setup).
• Demonstrated proficiency with ManageEngine MDM for device lifecycle management.
• Understanding of Apple mobile device deployment
• Proficient in system and server administration (Windows Server, Active Directory, user/group permissions).
• Proficiency in creating, updating, and deploying Windows desktop images (Autopilot, or similar).
• Strong understanding of security best practices for endpoints
• Strong presentation and public speaking skills with the ability to clearly explain technical concepts to non-technical audiences.
• Exceptional organizational and time management skills
• Strong interpersonal and collaboration skills; able to work cross-functionally
• Ability to work independently and prioritize tasks in a fast-paced environment.
• A proactive, service-minded attitude with a strong sense of ownership and accountability.
• Ability to manage multiple onboarding timelines and competing priorities

Education and Experience:

• Bachelor’s degree in IT, Computer Science, or related field plus a minimum of three (3) years of experience in IT support OR an equivalent combination of education and experience.
• Experience creating professional slide decks and onboarding collateral using tools like PowerPoint or Canva.
• Experience with onboarding automation tools and workflow creation.
• Familiarity with onboarding metrics, feedback collection, and reporting
• Certifications (preferred but not required):
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • CompTIA A
  • CompTIA Security
• Basic scripting and automation experience (PowerShell preferred) is a plus.

 Additional:           

• Must possess a valid driver's license and clean driving record
• Must possess required identification for airplane travel.  Real ID driver's license or a passport.

 Physical Demands:

Duties are performed in an office environment. 

• Must be able to remain in a stationary position at least 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery
• The person in this position frequently communicates with co-workers and clients. Must be able to exchange accurate information.
• Travel anticipated to be up to 20% of the time.

Disclaimer:

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned
• This job description is subject to change at any time.