Counter Associate

Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.

ROLE: Counter Associate 

Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.

KEY RESPONSIBILITIES: 

• Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner. 
• Acknowledge all customers with a friendly smile and is highly responsive to needs and requests. 
• Communicate clearly with each customer in a friendly and courteous way.
• Participate in team service to ensure each customer is served quickly. 
• Resolve customer problems with a sense of urgency. 
• Accomplish all work assignments with excellence. 
• Wrap and stock desserts and supplies.
• Place desserts out for display and monitor inventory of items out for sale.
• Keep workstations and areas neat and clean.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
• Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATIONS & INGREDIENTS FOR SUCCESS:

• Follows policies and procedures.
• Takes directions well and hits the ground running. 
• Understands expectations of role and works within the boundaries of the role.
• Maintain food safety standards, including identifying and eliminating health code violations and safety hazards. 
• Understand, respect, and maintain company policies and procedures.