Barista - P&P

Located in the heart of downtown Houston, Magnolia Hotel Houston is committed to delivering exceptional guest experiences through genuine hospitality, personalized service, and attention to detail. We are seeking an enthusiastic, customer-focused Barista to join our Food & Beverage team.

The Barista is responsible for preparing and serving high-quality coffee, espresso beverages, teas, and grab-and-go food items while providing outstanding guest service. This role plays a key part in creating a welcoming atmosphere for hotel guests and visitors by delivering exceptional service, maintaining product quality, and ensuring a clean and organized work environment. The ideal candidate is passionate about hospitality, enjoys interacting with guests, and thrives in a fast-paced environment while maintaining Magnolia Hotel Houston's service standards.

Responsibilities

• Prepare and serve high quality coffee, espresso-based beverages, teas, and specialty drinks according to established recipes and presentation standards.
• Greet guests promptly and provide friendly, personalized service throughout the guest experience.
• Practice suggestive selling techniques for beverages, pastries, snacks, and marketplace items.
• Correctly enter guest orders into the point-of-sale system, including proper payment handling procedures for cash, room charges, and credit cards.
• Maintain cleanliness and organization of coffee machines, counters, service areas, marketplace displays, and storage areas throughout the shift.
• Stock and replenish coffee beans, syrups, milk, cups, lids, grab-and-go items, and other supplies as needed.
• Monitor inventory levels and notify management of low stock or out-of-stock items.
• Ensure marketplace offerings are properly stocked, rotated, labeled, and presented according to hotel standards.
• Follow all Hotel food safety, sanitation, and health department standards when preparing and handling food and beverages.
• Complete opening and closing side duties, including cleaning equipment, restocking supplies, and securing work areas.
• Maintain cleanliness of china, glassware, utensils, and service equipment during service periods.
• Adhere to all Hotel and Food & Beverage department safety standards and procedures.
• Properly handle all chemicals and cleaning products, especially in food preparation and service areas.
• Maintain professional appearance and grooming standards in accordance with Hotel policies.
• Anticipate guest needs and resolve guest concerns professionally and promptly. Seek management assistance when necessary.
• Inform the manager or supervisor of any guest concerns, product shortages, equipment issues, or operational challeng
• Work cooperatively with other departments and team members to ensure efficient hotel operations and exceptional guest service
• Report any injury, accident, or unsafe condition immediately to management.
• Other duties as assigned, which may include assisting in other Food & Beverage outlets or Hotel departments as needed.
  
  

Qualifications

• Previous barista, coffee shop, marketplace, or food & beverage experience preferred.
• Experience with computerized point-of-sale systems and cash handling.
• Knowledge of espresso machines, coffee preparation, and beverage presentation preferred.
• Ability to follow Hotel food and beverage policies regarding sanitation, food handling, storage, and side work.
• Willingness to interact with guests in a friendly, welcoming, and professional manner throughout the shift.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.
  
  

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