Front Office Coordinator

Magnolia Connection is hiring and would love to chat with you!

Magnolia Connection is a brain health practice located in Norwalk, Iowa. We are hiring a Front Office Coordinator to join our team! We are seeking a dedicated, highly organized individual who thrives at multitasking and maintaining a friendly, positive attitude. This full-time position requires availability for 40 hours per week, generally from 8:00 AM to 5:00 PM Monday through Thursday, with a shorter workday on Friday.

Key Responsibilities – Front Office Coordinator

• Serve as the primary point of contact at the front desk during business hours, ensuring a welcoming and professional environment for all clients and visitors.
• Answer incoming phone calls promptly and professionally, assisting with inquiries and/or routing calls as needed.
• Check in clients, collect co-pays, assist with invoice collection, and ensure accurate entry of billing information.
• Manage the collection of forms from various providers for multiple clients, including distribution, follow-up, scoring, and accurate data entry.
• Send and receive faxes related to medical requests, healthcare records, and provider communications, ensuring timely and accurate transmission.
• Coordinate calls and communications between clinic providers and outside agencies or external clinicians to facilitate patient care and information exchange.
• Use Google Drive for organizing and managing documents.
• Support clinic operations by maintaining a clean, organized, and fully stocked reception area and shared spaces.
• Manage clinical inventory by tracking and replenishing resources required for daily operations and patient care.
• Assist with general office and administrative duties to ensure the smooth day-to-day functioning of the clinic.

Qualifications – Front Office Coordinator

• Exceptional organizational and multitasking skills to manage front desk operations in a fast-paced clinical environment.
• Friendly, professional, and welcoming demeanor with strong communication skills to ensure a positive experience for clients, visitors, and staff.
• Problem-solving mindset with the ability to think critically, adapt to challenges, and find effective solutions in a fast-paced environment.
• Willingness to learn and effectively use Electronic Health Record (EHR) systems and other clinic software.
• Proficiency in Google Drive and related tools for scheduling, documentation, and communication.
• Experience coordinating appointments and managing calendars across multiple providers.
• Basic accounting skills for collecting co-pays and processing invoices.
• High attention to detail for managing forms, data entry, and record accuracy.
• Ability to handle sensitive healthcare information with confidentiality and professionalism.
• Flexibility to work varying hours and adapt to the changing needs of the practice.
• Basic office management skills, including maintaining a clean, organized reception area and managing office supplies.
• Familiarity with faxing, scanning, and handling healthcare records in a secure and compliant manner.

About Us

Magnolia Connection is dedicated to supporting children, adults and families in the Norwalk community and beyond. Our practice is built on a foundation of love, compassion, trust, and professionalism to foster relationships, healing, and growth. We value authenticity and living with intention, striving to invest in one another so that we can grow and learn together while lifting up our community.

**To be considered for this position, please include a cover letter that outlines what draws you to this opportunity and why you believe you would be a strong addition to our team. Applications submitted without a cover letter may not be considered.**

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Work Location: In person

Salary : $19 - $22