What are the responsibilities and job description for the Case Manager position at Magnolia Behavior Therapy?
Case Manager
Magnolia Behavior Therapy is the leading ABA therapy agency for children on the spectrum in the State of Washington. Magnolia has been rendering ABA therapy for over 15 years.
For our expanding operation we have an opening for a full time Case Manager.
The Case Manager plays the pivotal role within the client operations team, holding direct responsibility for overseeing a designated caseload of patients. Primary objectives include coordinating and facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families and providers on the team. The Case Manager is our spider in the web to top notch service delivery.
Candidates should reside in the Greater Seattle area.
This is a remote or hybrid position. Must have reliable transportation to periodically visit our centers in Snohomish and DuPont.
Responsibilities:
Patient advocacy and providing a smooth coordination with families and Magnolia staff post-intake to initiate the start of services and continued care.
Collaboration with Intake/Patient Advocacy for patient needs.
Scheduling services with clients and providers for the assigned caseload.
Resolving service related issues, like cancellations and last minute schedule changes together with the clinic teams.
Foster and sustain ongoing communication with families, cultivating a genuine and trusting rapport that commences during handoff from the intake process and continues throughout the entirety of services, including periodic check in calls, every 2 weeks.
Collaboration with the Recruitment Department to ensure efficient, timely and suitable case staffing.
Monitor hours utilization and work with the BCBA team towards meeting utilization of authorized hours and minimize cancellations, if relevant coordinate make-up sessions and minimize premature terminations.
Proactively address and resolve service-related issues and challenges that may arise, within the caseload, and coordinate within the Magnolia team.
Provide guidance and support to the providers of the team to enable them to provide optimal care to the patient and families.
Assist with systems and client databases and keeping records up to date.
Participating in (weekly) team meetings and integrating suggestions that are provided for the betterment of company operations with collaborating departments or associates.
Adhere to all company policies and procedures, uphold ethical and professional standards, client confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding case management provision.
On demand assisting with other relevant activities.
Qualifications:
Minimally Bachelor's degree preferred
Strong communication, interpersonal and organizational skills, positive attitude
Strong problem solving skills, ability to multitask, decision making skills
Spanish speaking additionally is a plus
Proficiency in documentation, organization and tracking skills
Exceptional attention to detail
Computer proficiency
Quick learner and the ability to work in a fast-paced work environment where deadlines have to be met.
Commitment to ethical practice and continuous professional growth
Benefits:
Salary commensurate with relevant experience
Medical and Dental Insurance
$1,500 Sign On Bonus
This position requires periodical presence (minimally once every other week) in our clinics for visits, to coordinate service and assistance of the team.
The work schedule: 40 hour general workweek, from Monday-Friday 9:00-5:00 PM PDT.
